Summary
Overview
Work History
Education
Skills
Timeline
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Megan Bonilla-Acosta

Summary

Leading individual with experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering a collaborative environment to meet organizational goals. Reliable team player with a focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

5
5
years of professional experience

Work History

Operations Manager Assistant – Legal Doc Services

Omega Law
02.2025 - Current
  • Streamlined operational processes to enhance productivity and reduce waste across departments.
  • Collaborated with teams to align operational strategies with organizational goals.
  • Led initiative to improve department operations with data-driven decision making strategies.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Onboarding and training new hires to fulfill business standards.
  • Analyzed workflow inefficiencies and implemented solutions that optimized resource allocation and scheduling.
  • Analyzed and reported on key performance metrics to senior management.
  • Interacted well with customers to build connections and relationships.
  • Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Organized and sorted incoming mail to ensure timely distribution across departments.
  • Operated mail processing equipment, including postage meters, scanners, fax machines, etc.
  • Collaborated with team members to streamline mail sorting processes, enhancing workflow efficiency.
  • Trained new staff on mailroom procedures and equipment usage, fostering a knowledgeable team environment.
  • Implemented tracking systems for outgoing shipments, improving delivery accuracy.
  • Managed legal documents, ensuring accuracy and compliance with regulatory standards.
  • Developed and maintained filing systems for efficient document retrieval and storage.
  • Organized schedules and appointments for firm partners, optimizing time management.
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Implemented new document management system, significantly reducing time spent on document retrieval.
  • Facilitated positive work environment by organizing team-building activities, leading to improved collaboration among staff.
  • Improved client satisfaction by providing detailed case updates and maintaining open lines of communication.
  • Completed data entry of legal documents into electronic filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted in event planning, facilitating successful company meetings and employee engagement activities.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines

Activities Assistant

Beverly Hills Rehabilitation Centre
02.2024 - 02.2025
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and celebrations.
  • Scheduled movies, entertainment, and other special events.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to patients.
  • Trained staff members on conducting events and following safety procedures.
  • Ordered and maintained all recreational equipment.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Planned weekly activities schedule for assigned groups and facilitated smooth transitions for on-time arrival.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Organized training sessions for new volunteers, ensuring high-quality support for activities program.
  • Developed a monthly newsletter to keep families informed and engaged with their loved ones' activities.
  • Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
  • Engaged residents through events, small groups, and personal attention.

Administrative Assistant

Edgewater Skilled Nursing Center
03.2021 - 02.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within the team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Developed a filing system for historical documents, preserving important company records and improving access to information.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Mobile Sales Expert

T-Mobile
07.2020 - 03.2021
  • Achieved sales targets by staying updated on the latest mobile products and trends.
  • Balanced multiple responsibilities simultaneously, including product demonstrations, order processing, and inventory maintenance.
  • Resolved customer issues professionally, ensuring timely escalation when necessary.
  • Maintained accurate sales records, enabling data-driven decisions for future growth opportunities.
  • Managed high call volume efficiently, addressing inquiries promptly while maintaining attention to detail.
  • Facilitated informative workshops for new mobile technology releases, increasing product knowledge among clientele.
  • Contributed to a dynamic work environment by actively participating in team meetings and training sessions.
  • Educated customers on device features, benefits, and proper usage for optimal results.
  • Collaborated with team members to exceed monthly sales goals consistently.
  • Delivered exceptional customer service for positive client experiences and repeat business.
  • Boosted accessory sales by showcasing complementary products alongside primary devices.
  • Built strong rapport with clients, resulting in successful long-term relationships and referrals.
  • Streamlined store operations by implementing efficient inventory management practices.
  • Conducted thorough needs assessments to match customers with appropriate devices and plans.
  • Optimized store layout for improved visual appeal, enhancing the overall shopping experience.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store systems to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Independence High School
Alhambra, CA
06.2020

Skills

  • Customer Service
  • Flexibility
  • Documentation skills
  • Calendar Management
  • Office Administration
  • Inventory ordering
  • Recordkeeping skills
  • Data Entry
  • Staff management
  • Organizational management

Timeline

Operations Manager Assistant – Legal Doc Services

Omega Law
02.2025 - Current

Activities Assistant

Beverly Hills Rehabilitation Centre
02.2024 - 02.2025

Administrative Assistant

Edgewater Skilled Nursing Center
03.2021 - 02.2024

Mobile Sales Expert

T-Mobile
07.2020 - 03.2021

High School Diploma -

Independence High School

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