Megan Borkowski
Indian Trail,NC
Summary
Professional in law enforcement support, prepared to maintain and organize critical records with precision. Offers extensive experience in documentation and data management, ensuring information accuracy and confidentiality. Strong focus on teamwork and adaptability, reliably meeting evolving operational needs with attention to detail and consistency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concord Police Department
01.2023 - Current
- Provides services to internal and external customers in response to telephone, mail, email, fax, police radio, and in-person requests for information
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Answers the non-emergency line and screens/transfers incoming calls to the appropriate personnel or department
- Provides excellent customer service while assisting citizens with obtaining copies of police reports or answering questions
Public Safety Clerk
Amesbury Police Department
11.2019 - 11.2022
- Performed a wide variety of general and/or specialized office support, clerical, and technical work in support of the Amesbury Police Department
- Collected, indexed, maintained, retrieved copies, and distributed confidential law enforcement data and information
- Received and helped the public at the front counter and over the telephone and radio
- Entered/edited citations and warrants, data entry and queried various city, statewide, and national databases
- Assisted the public, department personnel, and representatives from other agencies in obtaining police related information
Department Coordinator
TJ Maxx
06.2016 - 11.2019
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Answered calls and directed them to the department the customer was looking for
- Greeted customers and determined their specific needs
Education
Bachelor of Arts - Psychology and Justice Studies
University of New Hampshire
Durham, NH05.2018
Skills
- Organizational skills
- Attention to detail
- Meeting deadlines
- Handling police records
- Microsoft Windows
- Microsoft Word
- Microsoft Excel
- Internet Explorer
- Customer Service
- Data Entry
Certification
Division of Criminal Information (DCI) and National Crime Information Center (NCIC)
Timeline
Customer Service Representative
Concord Police Department
01.2023 - Current
Public Safety Clerk
Amesbury Police Department
11.2019 - 11.2022
Department Coordinator
TJ Maxx
06.2016 - 11.2019
Bachelor of Arts - Psychology and Justice Studies
University of New Hampshire
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