Megan Botelho
East Freetown,MA
Summary
Personable Office Administrator 20+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
20
20
years of professional experience
Work History
Human Resources Administrator
Araujo Bros Plumbing & Heating
07.2021 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Answered employee inquiries regarding health benefits and 401k options.
- Update wages for prevailing wage jobs
- create change orders and invoices
- process certified payroll
- report all incidents and accidents
- Osha Logs
- schedule and coordinate repairs on all company vehicles
- process checks
- receptionist duties
- track and order office supplies and company attire
Customer Service Representative
Jordan's Furniture
01.2004 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Directed dispatching, routing, and tracking 90-100 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Scheduled deliveries and pickups according to customer needs.
Education
High School Diploma -
Apponequet Regional High School
Lakeville, MA06.1997
Skills
- Personnel File Management
- Employment Record Verification
- Payroll Coordination
- Payroll Administration
Languages
Portuguese
Timeline
Human Resources Administrator
Araujo Bros Plumbing & Heating
07.2021 - Current
Customer Service Representative
Jordan's Furniture
01.2004 - 07.2021
High School Diploma -
Apponequet Regional High School
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