Megan Bourgault
Metairie,LA
Summary
Dedicated and results-oriented professional with extensive experience in overseeing attraction operations and managing large-scale special events within New Orleans City Park. Demonstrated ability to lead and motivate teams of over 100 employees to deliver exceptional customer service while maintaining compliance with organizational policies and laws. Skilled in implementing motivational incentives to enhance team performance and morale, as well as developing and implementing departmental training programs. Adept at budget planning, expense tracking, and identifying cost-saving opportunities. Strong leadership, communication, and problem-solving skills, with a proven track record of making sound decisions to ensure smooth park operations.
Overview
18
18
years of professional experience
Work History
Assistant Director of Attractions
City Park Conservancy
2021.01 - Current
- Oversaw hiring, training, scheduling, and supervision of a staff of over 100 employees to ensure exceptional customer service, managed performance appraisals and disciplinary actions in accordance with organizational policies and laws while fostering a positive work environment.
- Implemented motivational incentives to enhance team performance and morale.
- Lead the Creative Team and Operations Team for large scale special events, including Celebration in the Oaks, Ghost in the Oaks, Friends Fest, Bunny Hops Beer Event, Boos and Brews Beer Event, Jingle Bells and Beer Event, and Egg Scramble
- Developed and implemented departmental training for Carousel Garden Amusement Park, Storyland and City Putt.
- Assisted the Director with budget planning and tracked expenses, revenue, and profitability, identifying cost-saving opportunities.
- Worked independently, making sound decisions to ensure smooth park operations across departments
- Represented the Director in meetings and matters regarding Carousel Gardens, Storyland, and City Putt during their absence and ensured continuity in operations and decision-making.
Recreational Services Manager
New Orleans City Park
2018.02 - 2021.01
- Assisted in hiring, training, scheduling, and supervision of a staff of over 100 employees to ensure exceptional customer service, managed performance appraisals and disciplinary actions in accordance with organizational policies and laws.
- Managed the safe and efficient operation of the Amusement Park, City Putt, Storyland and Food & Beverage departments, ensuring adherence to safety standards and regulations.
- Assisted the Creative Team and Operations Team for large scale special events, including Celebration in the Oaks, Ghost in the Oaks, Friends Fest, Beer Events, and Egg Scramble
- Communicated with staff mechanics regarding ride issues, downtime, safety, and operational training.
- Assisted the Director with budget planning and expense tracking.
- Developed and maintained positive relationships with vendors, other departments, and staff.
- Maintained a visible presence during operational hours, providing leadership and support to staff and visitors.
Amusements Manager
New Orleans City Park
2016.07 - 2018.02
- Managed the safe and efficient operation of the Amusement Park, ensuring adherence to safety standards and regulations.
- Oversaw training, scheduling, and supervision of all staff to deliver exceptional customer service while maintaining departmental budgetary guidelines.
- Managed operating area supplies and placed orders as necessary to maintain operational efficiency.
- Addressed guest concerns via in-person and electronic communication channels, resolving issues promptly and effectively.
- Maintained a daily visible presence during park hours, resolving issues and engaging with visitors.
- Addressed all disciplinary matters promptly
Executive Assistant to CEO
Resolvit
2016.01 - 2016.07
- Planned and executed training events for company-wide staff, ensuring smooth logistics and participant satisfaction.
- Coordinated travel arrangements for company-wide events, including accommodation, transportation, and itinerary planning.
- Created monthly expense reports, monthly hire reports, and weekly activity reports, providing insights and analysis to support decision-making processes.
- Developed quarterly PowerPoint presentations on company growth, highlighting key metrics and achievements.
- Managed CEO's calendar, scheduling meetings, appointments, and conference calls, and ensuring efficient use of time.
Convention Services Manager
Harrah's Hotel And Casino
2010.02 - 2011.11
- Scheduled staff as necessary to ensure a consistent level of service, optimizing staffing levels to meet operational needs.
- Developed and maintained department training manuals, ensuring that all team members were properly trained and equipped to deliver exceptional service.
- Completed forecasts and managed budgets, ensuring that financial goals were met while maintaining high-quality service standards.
- Provided leadership and guidance to ensure successful event planning and execution.
- Planned and coordinated large-scale events, overseeing all aspects of logistics, coordination, and execution.
Convention Services Specialist
Harrah's Hotel And Casino
2008.02 - 2010.02
- Planned and coordinated large-scale events within the hotel and casino, ensuring all aspects of event logistics were well-executed.
- Coordinated with the Hotel and Casino Departments on all aspects of events, including venue selection, catering, entertainment, and accommodations.
- Tracked costs associated with events, including expenses related to venue rental, catering, decorations, and entertainment, to ensure events stayed within budget.
- Ran weekly events meetings with all property departments to discuss event details, logistics, and any necessary adjustments to ensure successful execution.
Banquet Captain
Harrah's Hotel And Casino
2006.08 - 2008.02
- Prepared weekly schedules for event staff, ensuring adequate coverage for all events.
- Ensured quality guest service at all events, addressing any guest concerns or issues promptly and effectively.
- Inspected banquet rooms for proper setup, including seating arrangements, table settings, and decor, to ensure events met quality standards.
- Played a key role as part of the hotel opening team, contributing to various aspects of the opening process.
Education
Bachelor of Science - Hotel, Restaurant, Touris
University of New Orleans
New Orleans12.2006
Skills
Financial Management
Event Management
Time Management
Training and Supervision
Guest Service
Event Planning
Collaboration and Coordination
Team Leadership
Timeline
Assistant Director of Attractions
City Park Conservancy
2021.01 - Current
Recreational Services Manager
New Orleans City Park
2018.02 - 2021.01
Amusements Manager
New Orleans City Park
2016.07 - 2018.02
Executive Assistant to CEO
Resolvit
2016.01 - 2016.07
Convention Services Manager
Harrah's Hotel And Casino
2010.02 - 2011.11
Convention Services Specialist
Harrah's Hotel And Casino
2008.02 - 2010.02
Banquet Captain
Harrah's Hotel And Casino
2006.08 - 2008.02
Bachelor of Science - Hotel, Restaurant, Touris
University of New Orleans
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