Megan Bowman
Palm,PA
Summary
Team player with a strong ability to work independently, seeking a new role where hard work and dedication are highly valued. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Director of Operations
Sovereign Urgent Care & Family Practice
Trexlertown, PA
11.2023 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Created policies and procedures for improved workflow processes.
- Resolved patient issues in a timely manner while maintaining high levels of customer satisfaction.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Ensured compliance with applicable laws, regulations, industry standards.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
MANAGER
Jensen Movers & Storage, Inc
Montgomeryville, PA
06.1996 - 06.2023
- Oversee the daily operations of the business
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Recruited and hired qualified candidates to fill open positions
- Entered time and attendance logs in preparation for payroll
- Created training modules and documentation to train staff
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records
- Established processes to ensure efficient workflow throughout the organization
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Implemented new technologies to streamline operations, reduce costs, and improve customer service
- Ensured compliance with all applicable laws, regulations, and industry standards
- Reviewed contracts before signing them on behalf of the organization
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Resolved customer inquiries and complaints requiring management-level escalation
- Analyzed business performance data and forecasted business results for upper management
INVENTORY MANAGER
Bridaltown
Collegeville, PA
01.1995 - 06.1996
- Monitored inventories on computer to generate accurate reports
- Trained and developed staff on proper receiving, processing and stocking procedures
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances
Secretary to the General Manager
Moyer Packing Company
Souderton, PA
07.1989 - 01.1995
- Payroll and attendance for 500 employees, process benefits paperwork, various weekly and monthly reports, typing, arranging meetings, making travel arrangements, and various general duties
- Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes
- Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager
- Answered incoming calls, screened messages and directed them appropriately
- Greeted visitors in a professional manner and provided assistance as needed
Education
Post-secondary - Business Administration
Harcum Junior College
Bryn Mawr05.1989
Skills
- Operations Management
- Word
- Excel
- Power Point
- QuickBooks
- Logistics
- Cost analysis and savings
- Customer Relationship Management (CRM)
- Time Management
- Verbal and Written Communication
- Sales and Marketing
- Cost Control
- Administrative Management
- Scheduling
- Sales Tracking
- Multitasking Abilities
References
- Gillian Morse, CEO, 6, 267-226-1181, gillianrn1@gmail.com
- Cathy Fitzgerald, Vice President at Chase Bank, 10, 610-730-5172, cathylfitzgerald@gmail.com
Nonprofitservice
American Legion Unit 184, President, 8, Serving on many committees within our organization to serve our Veterans and community. Coordinating activities within the community.
Affiliations
- American Legion Unit 184 President for the past 8 years.
- Serving on many committees within our organization to serve our Veterans and community.
- Coordinating activities within the community
References
References available upon request.
Timeline
Director of Operations
Sovereign Urgent Care & Family Practice
11.2023 - Current
MANAGER
Jensen Movers & Storage, Inc
06.1996 - 06.2023
INVENTORY MANAGER
Bridaltown
01.1995 - 06.1996
Secretary to the General Manager
Moyer Packing Company
07.1989 - 01.1995
Post-secondary - Business Administration
Harcum Junior College
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