Megan Boyes-ross
Lake Steves
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dynamic CNA with a proven track record at Evergreen Health, enhancing patient satisfaction through expert emotional support and comprehensive prenatal education. Skilled in breastfeeding assistance and newborn care, I empower families to thrive during their birth journey while fostering open communication and cultural respect.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Birth and Postpartum Doula
Self-employeed
01.2024 - Current
- Improved family dynamics by fostering open communication between partners during pregnancy, birth preparation, and postpartum phases.
- Empowered new parents by offering expert guidance on breastfeeding initiation, infant care, and bonding practices.
- Tailored services to accommodate diverse cultural backgrounds, respecting individual beliefs and preferences throughout the birth journey.
- Educated expectant families on the benefits of various childbirth methods, empowering them to make informed decisions about their birth experience.
- Maintained up-to-date knowledge of industry best practices through ongoing professional development opportunities including conferences, seminars, certifications courses, and peer networking events.
- Provided mentorship for aspiring doulas by sharing insights, offering guidance, and modeling best practices throughout the learning process.
CNA, Labor and Delivery
Evergreen Health
05.2015 - 06.2024
- Increased patient satisfaction scores through consistent delivery of high-quality nursing care during labor and postpartum periods.
- Mentored new CNA staff members on best practices in labor and delivery nursing, contributing to a cohesive and collaborative team environment.
- Educated new parents on proper infant care techniques, promoting healthy development from the start.
- Provided emotional support to mothers throughout labor, offering encouragement and reassurance as needed.
- Promoted family bonding after birth by encouraging immediate skin-to-skin contact between mother and baby whenever possible.
- Improved patient comfort by providing compassionate and attentive care during labor and delivery.
- Served as an advocate for patients'' rights and preferences throughout their birthing experiences, fostering trust and rapport with each individual.
- Maintained a clean and safe environment in the labor and delivery unit, adhering to infection control protocols.
- Utilized evidence-based practices to guide nursing interventions, resulting in enhanced patient outcomes during labor and delivery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced maternal and infant safety through diligent monitoring of vital signs and timely reporting of any abnormalities.
- Collaborated with interdisciplinary team members to develop tailored care plans for each patient, ensuring optimal outcomes.
Executive Assistant
AT&T Mobility
01.2007 - 08.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated training and onboarding for incoming office staff.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
Education
Nursing Assistant Certificate - Nursing
Nursing Assistant Training Institute
Shoreline, WA10-2019
Skills
- Prenatal education
- Breastfeeding assistance
- Emotional support
- Community resources
- Newborn care
- Postpartum care
- Birth planning
- Postpartum recovery
- Infant feeding support
- Infant soothing techniques
- Infant sleep training
- Lactation support
- Breastfeeding support
- Expense reporting
- Customer service
- Office management
- Information confidentiality
- Logistics coordination
- Meeting planning
- File management
- Calendar management
- Travel coordination
- Master calender management
- Event coordination
- Meeting support
Accomplishments
- Created detailed expense reports in excess of $10,000, including currency exchanges.
- Planned corporate meetings, lunches and special events for groups of 200+ employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNA - Certified Nurse Assistant
Timeline
Birth and Postpartum Doula
Self-employeed
01.2024 - Current
CNA, Labor and Delivery
Evergreen Health
05.2015 - 06.2024
Executive Assistant
AT&T Mobility
01.2007 - 08.2015
Nursing Assistant Certificate - Nursing
Nursing Assistant Training Institute
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