Megan Bradley
Peoria,AZ
Summary
Professional individual seeking to use my knowledge from my background in customer service and billing. Highly skilled in efficiency and accuracy, communication, and problem solving with experience in processing invoices and ensuring accounts are up to date.
Overview
6
6
years of professional experience
Work History
Accounts Payable Specialist
Swift Transportation
03.2024 - Current
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
- Enhanced financial accuracy through diligent reconciliation of vendor statements and company records.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Billing Specialist
Knight Transportation
01.2023 - 03.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
Customer Service Representative
Blue Cross Blue Shield of Arizona
12.2021 - 03.2023
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Farmers Insurance Agency
05.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provide navigation and assistance with online payments
- Add, remove or edit auto and home policies
- Input glass and auto claims
- Handled escalated calls efficiently, finding satisfactory resolutions for customers
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sandwich Artist
Subway
08.2018 - 04.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
High School Diploma -
Peoria High School
Peoria, AZ05.2020
Skills
- Payment processing
- Accounts payable auditing
- Customer service
- Attention to detail and accuracy
Timeline
Accounts Payable Specialist
Swift Transportation
03.2024 - Current
Billing Specialist
Knight Transportation
01.2023 - 03.2024
Customer Service Representative
Blue Cross Blue Shield of Arizona
12.2021 - 03.2023
Customer Service Representative
Farmers Insurance Agency
05.2021 - 12.2021
Sandwich Artist
Subway
08.2018 - 04.2021
High School Diploma -
Peoria High School
Similar Profiles
Teresa YarlottTeresa Yarlott
Executive Assistant to the Founders & Board Liaison at Knight Transportation (now Knight-Swift Transportation Holdings Inc.)Executive Assistant to the Founders & Board Liaison at Knight Transportation (now Knight-Swift Transportation Holdings Inc.)
JOHNNIE WHITEJOHNNIE WHITE
OTR Truck Driver at Swift TransportationOTR Truck Driver at Swift Transportation
Christopher SaundersChristopher Saunders
CDL A OTR Driver at Swift TransportationCDL A OTR Driver at Swift Transportation
josef Willisjosef Willis
Driver /Student Mentor at Swift TransportationDriver /Student Mentor at Swift Transportation
Gloria KlugGloria Klug
VP of Marketing at Blue Cactus Consulting & Spectrum Technology SolutionsVP of Marketing at Blue Cactus Consulting & Spectrum Technology Solutions