Megan Brannelly
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative
MaineHealth
01.2023 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Greeted and assisted patients with check-in procedures.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided excellent customer service to patients and medical staff.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Verified patient insurance eligibility and entered patient information into system.
- Used EPIC to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Trained new staff on filing, phone etiquette and other office duties.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Facilitated communication between patients and various departments and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Lead Preschool Teacher
Sandpiper Children's Center
06.2019 - 02.2023
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Submitted weekly lesson plans.
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Guided students to develop social, emotional and physical skills.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Established positive relationships with students and families.
- Applied play-based strategies to provide diverse approaches to learning.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Utilized books, songs and games to engage students.
- Implemented age-appropriate curricula to meet needs of young learners.
Behavioral Analyst Technician
Pathways
05.2015 - 02.2016
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Treated clients and families with respect and dignity.
- Worked as part of collaborative team to address changing needs of children and families.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assisted in development of therapeutic activities for patients.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
Lead Toddler Teacher
Sandpiper Children's Center
02.2013 - 05.2015
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Developed innovative activities to engage young children in learning process.
- Guided students to develop social, emotional and physical skills.
- Applied play-based strategies to provide diverse approaches to learning.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Contributed to a positive school culture by collaborating effectively with colleagues and administration on various initiatives and projects.
Youth and Family Counselor III
Sweetser
02.2009 - 02.2013
- Provided crisis intervention services when necessary, helping families navigate through difficult situations safely and constructively.
- Conducted home visits when appropriate, gaining insight into family dynamics outside of traditional office settings.
- Assessed clients'' needs and developed customized treatment plans to address their specific challenges effectively.
- Boosted client satisfaction by providing personalized, compassionate support to families in crisis.
- Served as an advocate for clients within the community, coordinating resources and referrals to support their goals effectively.
- Established trust with clients, ensuring a safe and non-judgmental environment for open dialogue during sessions.
- Developed strong rapport with diverse client populations, demonstrating cultural sensitivity in all interactions.
- Improved family dynamics by conducting regular counseling sessions and implementing evidence-based therapeutic techniques.
- Collaborated with other professionals, such as teachers and social workers, for holistic care of clients'' needs.
- Assisted clients in locating resources for housing services and financial assistance.
- Educated clients and families on importance of mental health and self-care.
- Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
- Leveraged practice management software to complete weekly progress notes, update quarterly treatment plans and maintain patient records.
Accounts Receivable Representative
AdvantEdge Healthcare Solutions
06.2008 - 06.2009
- Assisted with month-end close procedures, enabling timely financial reporting.
- Ensured timely collection of payments with consistent follow-up on outstanding invoices.
- Monitored accounts to verify compliance with payment terms and schedules.
- Handled day-to-day accounting processes to drive financial accuracy.
- Communicated with customers to identify and resolve outstanding payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
Education
Bachelor of Arts - Sculpture
Maine College of Art
PortlandSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Payment collection
- Medical insurance
- Office administration
- Document filing
- Conflict resolution
- Sterilization procedures
- System updates
- Cross-cultural sensitivity
Certification
- Conflict Resolution and Mediation Certificate – Various Providers.
- HIPAA Compliance Certification – Various Providers.
- Diversity and Inclusion in the Workplace Certificate – Various Providers.
- Ethics in Healthcare Certificate – Various Providers.
- Cultural Competency in Healthcare Certificate – Various Providers.
- CPR/AED Certification
- Maine Driver's License
- First Aid Certification
Timeline
Patient Service Representative
MaineHealth
01.2023 - Current
Lead Preschool Teacher
Sandpiper Children's Center
06.2019 - 02.2023
Behavioral Analyst Technician
Pathways
05.2015 - 02.2016
Lead Toddler Teacher
Sandpiper Children's Center
02.2013 - 05.2015
Youth and Family Counselor III
Sweetser
02.2009 - 02.2013
Accounts Receivable Representative
AdvantEdge Healthcare Solutions
06.2008 - 06.2009
- Conflict Resolution and Mediation Certificate – Various Providers.
- HIPAA Compliance Certification – Various Providers.
- Diversity and Inclusion in the Workplace Certificate – Various Providers.
- Ethics in Healthcare Certificate – Various Providers.
- Cultural Competency in Healthcare Certificate – Various Providers.
- CPR/AED Certification
- Maine Driver's License
- First Aid Certification
Bachelor of Arts - Sculpture
Maine College of Art
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