Megan Bray
Jacksonville,FL
Summary
Detail-oriented Infusion Referral Coordinator at Baptist Rheumatology, skilled in insurance verification and patient scheduling. Enhanced patient satisfaction through efficient referral management and exceptional customer service. Proven ability to maintain accurate documentation while fostering strong relationships with healthcare providers, ensuring seamless transitions in patient care. Committed to upholding HIPAA regulations and delivering compassionate support.
Overview
15
15
years of professional experience
Work History
Infusion Referral Coordinator
Baptist Rheumatology
08.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Scheduled and confirmed referral appointments to reduce wait times for patients.
Office Specialist 1&2
Baptist Rheumatology
07.2020 - 08.2025
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
Scheduling Coordinator
Jacksonville Orthopaedic Institute
06.2019 - 07.2020
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Processing Referrals
- Vetting and Scheduling New Patients
- Insurance Verifications
- Answering Phones
- Scheduled appointments with specialists on behalf of clients
- Processed referral requests from patients, doctors and other health care professionals.
Customer Service Representative
UF Health
08.2014 - 06.2019
- Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed waiting lists effectively, contacting patients when earlier appointments became available.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
Customer Service Representative
Advance America
09.2013 - 08.2014
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided quick turnaround times to maintain fast-past schedule.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Provided exceptional customer service while accurately handling monetary transactions, resulting in repeat business from satisfied clients.
Medical Assistant
St. Vincents Primary Care
05.2010 - 07.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Completed EKGs and other tests based on patient presentation in office.
Education
No Degree - Medical Assistant
United Education Institute
Jacksonville, FL04-2011
High School Diploma -
First Coast High School
Jacksonville, FL05-2005
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Appointment scheduling
- Accurate documentation
- HIPAA regulations
Timeline
Infusion Referral Coordinator
Baptist Rheumatology
08.2024 - Current
Office Specialist 1&2
Baptist Rheumatology
07.2020 - 08.2025
Scheduling Coordinator
Jacksonville Orthopaedic Institute
06.2019 - 07.2020
Customer Service Representative
UF Health
08.2014 - 06.2019
Customer Service Representative
Advance America
09.2013 - 08.2014
Medical Assistant
St. Vincents Primary Care
05.2010 - 07.2013
No Degree - Medical Assistant
United Education Institute
High School Diploma -
First Coast High School
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