Megan Brindle
La Crosse,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Bank Teller
Union State Bank
01.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
Assistant Manager
Courtesy Corporation - McDonalds
06.2018 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
JcPenney Sales Associate
Jcpennys
10.2016 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Criminal Justice- Human Services
Colorado Technical University
Online Schooling02.2026
High School Diploma -
Central High School
La Crosse, WI05.2018
Skills
- Cash Counting
- Customer Relationship Development
- Manage Customer Accounts
- Identity Verification
- Transaction Error Identification
- Administration and Reporting
- Policy Administration
- Performance Tracking and Evaluations
- Reviewing Performance
- Staff Development
- Customer Relations
- Employee Performance Evaluations
Timeline
Bank Teller
Union State Bank
01.2023 - Current
Assistant Manager
Courtesy Corporation - McDonalds
06.2018 - 12.2022
JcPenney Sales Associate
Jcpennys
10.2016 - 12.2017
Bachelor of Science - Criminal Justice- Human Services
Colorado Technical University
High School Diploma -
Central High School
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