Summary
Overview
Work History
Education
Skills
Timeline
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Megan Brooks

Arlington,TX

Summary

Proactive host with a proven track record in delivering exceptional customer service and strong team management skills. Consistently motivates teams through a friendly and reliable approach, achieving high levels of performance. Technologically adept, with hands-on experience in software development, system administration, and technical support. Committed to continuous improvement and ready to leverage organizational skills in dynamic environments while contributing to company growth.

Overview

12
12
years of professional experience

Work History

Brand Consultation & Analytics Digital Marketing and Social Expert

Self Employed
Remote
07.2022 - Current
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong communication and organizational skills through working on group projects.
  • Provided professional services and support in a dynamic work environment.
  • Excelled at producing accurate reports through detailed data analysis.
  • Applied innovative digital campaigns to strengthen customer involvement.
  • Designed visual elements to enhance content marketing initiatives.
  • Engaged with followers on multiple social media platforms to support branding.

Private Chef & Caterer

Self Employed
DFW, TX
02.2013 - 03.2021
  • Created custom menus for events, and even weekly meal plans for individuals with special dietary needs.
  • Coordinated and executed menu planning, recipe development and daily operations.
  • Maintained adherence to budget by effectively planning delivery schedules.
  • Oversaw business operations, inventory control, and customer service for the restaurant.
  • Tailored meals to meet specific dietary needs and food allergies of the family.
  • Assisted with menu development and planning.

Manager

Frieddaze
Arlington, TX
04.2018 - 10.2018
  • Built and sustained relationships with customers and suppliers through account management.
  • Cross-trained existing employees to maximize team agility and performance.
  • Generated thorough action plans grounded on broad guidelines.
  • Directed task organization to achieve optimum performance.
  • Set team priorities, managed schedules and tracked performance.
  • Maintained an average workweek of 50-60 hours.

QFC Claims Specialist Digital department

Allstate Insurance
Irving, TX
04.2017 - 11.2017
  • Provide assistance to customers via inbound calls.
  • Managed digital customer claims processing.
  • Conducted experimental projects in special project unit.
  • Executed tasks using a range of tools such as Excel, Word and PowerPoint.
  • Followed up with customers on unresolved issues.
  • Reviewed insurance and claims documents to verify required information, and secure any missing data for settlements.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Secured prompt confirmation of insurance coverage prior to medical engagements.
  • Ensured accuracy of client records by thoroughly examining prior evidence.
  • Analyzed outstanding demands, adjusting work distribution to meet project deadlines.
  • Ensured accuracy of prepared and reviewed insurance claim forms.
  • Enhanced and revised existing policies.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Processed and recorded new policies and claims.
  • Checked documentation for accuracy and validity on updated systems.

Guest Service Representative

SMASHBURGER
Mansfield, TX
11.2016 - 03.2017
  • Responded to guest inquiries to maximize guest satisfaction.
  • Facilitated and coordinated transportation services for guests.
  • Provided accurate information regarding local attractions, restaurants, and activities.
  • Addressed issues with speed and precision through active listening and effective conflict resolution.
  • Upheld exceptional professionalism in all customer interactions.
  • Kept the merchandise in the front display well-organized and stocked.
  • Executed precise and accurate cash register operations for all forms of payment.
  • Built relationships with customers to encourage repeat business.
  • Operated the cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.

SHIFT MANAGER / DELIVERY EXPERT

DOMINOS
Arlington, TX
01.2016 - 07.2016
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position, and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Enhanced customer satisfaction, driving business growth through strong client relationships.
  • Successfully carried out deliveries to homes and businesses.
  • Tracked delivery information, mileage, and fuel use while on shift.
  • Connected callers with the appropriate professional, department, or business.

Crew Member

Global Food Services
Arlington, TX
02.2014 - 05.2014
  • Completed purchase orders, ensured delivery of product, supervised in store team, training new employees, coordinate delivery routes, quality control, inventory restock, customer service, and work in back of house, answering phones, and money management.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Took orders, prepared meals, and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

CLERK

ON VIDEO & FOOD MART
Arlington, TX
07.2013 - 04.2014
  • Handled customer service inquiries, restocked inventory, opened and closed store, and answered phones.
  • Managed office operations through effective handling of equipment and administrative tasks.
  • Streamlined document organization for customers.
  • Handled inbound and outbound calls, ensuring proper message recording for office distribution.
  • Placed orders promptly to restock materials before depletion.
  • Maintained entries in both spreadsheets and databases.
  • Ensured reliable communication and administrative backing for business leadership.
  • Performed thorough proofreading to maintain document quality.

SHIFT MANAGER / DELIVERY EXPERT

PIZZA HUT
Arlington, TX
11.2012 - 10.2013
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Demonstrated excellence in multiple store roles.
  • Tracked receipts, employee hours, and inventory movements.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Reviewed documentation, such as invoices and shipping paperwork, for accuracy and compliance.
  • Supervised ongoing daily production phases.
  • Obtained signatures from customers upon the delivery of goods.
  • Transported packages to recipient locations efficiently.
  • Tracked delivery information, mileage, and fuel use while on shift.

Education

College - Early Childhood Education

Western Govern University
Online
04.2018

College - Art History

Aims Community College
Greeley
06.2012

High School Diploma -

Martin High School
Arlington, TX
01.2011

Some College (No Degree) - Early Childhood Education

Grand Canyon University
Online

Skills

  • 10 years of customer service experience
  • 55 WPM
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint
  • Server Support
  • Clean Driving Record
  • Customer service
  • Call Management
  • Telephone reception
  • Critical thinking
  • Supervision and leadership
  • Flexible and adaptable
  • Analytical thinking
  • Computer skills
  • Verbal communication
  • Professional appearance
  • Detail-oriented

Timeline

Brand Consultation & Analytics Digital Marketing and Social Expert

Self Employed
07.2022 - Current

Manager

Frieddaze
04.2018 - 10.2018

QFC Claims Specialist Digital department

Allstate Insurance
04.2017 - 11.2017

Guest Service Representative

SMASHBURGER
11.2016 - 03.2017

SHIFT MANAGER / DELIVERY EXPERT

DOMINOS
01.2016 - 07.2016

Crew Member

Global Food Services
02.2014 - 05.2014

CLERK

ON VIDEO & FOOD MART
07.2013 - 04.2014

Private Chef & Caterer

Self Employed
02.2013 - 03.2021

SHIFT MANAGER / DELIVERY EXPERT

PIZZA HUT
11.2012 - 10.2013

College - Early Childhood Education

Western Govern University

College - Art History

Aims Community College

High School Diploma -

Martin High School

Some College (No Degree) - Early Childhood Education

Grand Canyon University

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Megan Brooks