Megan Brooks
Summary
Proactive host that excels in providing exceptional customer service and has received training in team management, allowing for effective leadership and motivation of others. Friendly and reliable nature drives initiative and consistently delivers excellent work. Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Thrives in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Content Writing and Host
Twitch.tv
11.2022 - Current
- In charge of merchandise, events coordinator, tech support, graphic design, customer service, and team leading.
- Greeted guest warmly upon arrival and provided friendly and warm presence throughout experience.
- Working with coding and specialized software programming and hardwiring.
- Promoted business loyalty by fostering positive customer relationships.
- Boosted online engagement.
- Redesigned and published web pages.
- Measured and evaluated brand digital performance to present weekly findings to management.
- Analyzed website data such as traffic, interactions, conversions and goals to find areas of improvement.
- Cultivated relationships with search engine providers to gain industry insights and determine prospects.
- Managed search engine marketing budgets and tracked campaign performance.
Brand Consultation & Analytics Digital Marketing and Social Expert
Self Employed
07.2022 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
- Worked in label management and digital marketing and demonstrated software and social media proficiency.
- Developed graphic and image assets for both content and digital marketing efforts.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Managed tracking metrics and analysis of national digital marketing campaigns.
Private Chef & Caterer
Self Employed
02.2013 - 03.2021
- Custom menus for events and even weekly meal plans for individual special dietary needs.
- Shopped for ingredients.
- Safely packaged and labeled each individual meal.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
- Modified recipes to suit preferences and dietary restrictions of household.
- Met with client and discussed preferred meals, dietary restrictions and food allergies.
- Verified proper portion sizes and consistently attained high food quality standards.
- Assisted with menu development and planning.
Manager
Frieddaze
04.2018 - 10.2018
- On average worked 50-60 hours a week.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
QFC Claims Specialist Digital department
Allstate Insurance
04.2017 - 11.2017
- I assist customer with inbound calls
- Primarily handle claims that customers do through digital methods of inspection
- I was also in the special project unit of my department in doing experimental projects, and observations/inspections of work quality
- These also including doing call outs and other odd jobs
- Work with excel, word, powerpoint, and other technical system.
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Calculated adjustments, premiums and refunds.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Modified, updated and processed existing policies.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Maintained confidentiality of patient finances, records, and health statuses.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
Guest Service Representative
SMASHBURGER
11.2016 - 03.2017
- Responded to guest inquiries to maximize guest satisfaction.
- Facilitated and coordinated transportation services for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
SHIFT MANAGER / DELIVERY EXPERT
DOMINOS
01.2016 - 07.2016
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed staff hiring, training and supervision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Reported issues found with delivery truck to next shift driver and shift lead.
- Delivered packages to customer doorsteps and business offices.
- Tracked delivery information, mileage, and fuel use while on shift.
- Received incoming calls and paged individuals and departments over PA system.
- Connected callers with appropriate professional, department, or business.
Crew Member
Global Food Services
02.2014 - 05.2014
- Completed purchase orders, ensured delivery of product, supervised in store team, training new employees, coordinate delivery routes, quality control, inventory restock, customer service, and work in back of house, answering phones, and money management.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
CLERK
ON VIDEO & FOOD MART
07.2013 - 04.2014
- Cashier, quality control, inventory restock, customer service, opening and closing, answering phones, and verifying inventory.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
SHIFT MANAGER / DELIVERY EXPERT
PIZZA HUT
11.2012 - 10.2013
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Oversaw loading and unloading of packages in warehouse.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Kept accurate and detailed records of personnel progress and productivity.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Supervised ongoing daily production phases.
- Verified load against delivery ticket before beginning every shift.
- Obtained signatures from customers upon delivery of goods.
- Reported issues found with delivery truck to next shift driver and shift lead.
- Delivered packages to customer doorsteps and business offices.
- Maintained clean and orderly appearance while on shift.
- Followed company policies and procedures during shift.
- Tracked delivery information, mileage, and fuel use while on shift.
Education
College - Early Childhood Education
Western Govern University
04.2018
Early Childhood Education
Grand Canyon University
06.2016
College - Art History
Aims Community College
Greeley06.2012
High School Diploma -
Martin High School
01.2011
Skills
- 10 Years Experience in Customer Service
- 55WPM
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Server Support
- Customer Service
- Call Management
- Telephone reception
- Critical Thinking
- Professional Appearance
- Detail Oriented
Timeline
Content Writing and Host
Twitch.tv
11.2022 - Current
Brand Consultation & Analytics Digital Marketing and Social Expert
Self Employed
07.2022 - Current
Manager
Frieddaze
04.2018 - 10.2018
QFC Claims Specialist Digital department
Allstate Insurance
04.2017 - 11.2017
Guest Service Representative
SMASHBURGER
11.2016 - 03.2017
SHIFT MANAGER / DELIVERY EXPERT
DOMINOS
01.2016 - 07.2016
Crew Member
Global Food Services
02.2014 - 05.2014
CLERK
ON VIDEO & FOOD MART
07.2013 - 04.2014
Private Chef & Caterer
Self Employed
02.2013 - 03.2021
SHIFT MANAGER / DELIVERY EXPERT
PIZZA HUT
11.2012 - 10.2013
College - Early Childhood Education
Western Govern University
Early Childhood Education
Grand Canyon University
College - Art History
Aims Community College
High School Diploma -
Martin High School
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<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media