Megan Brown
Phoenix,AZ
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in animal safety procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
11
11
years of professional experience
Work History
Veterinary Technician
Western Veterinarian Partners
04.2022 - 05.2023
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Restrained animals to protect veterinarians from potential harm.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Obtained patient history from owners and performed physical examinations.
- Assisted veterinarians with euthanasia of animals.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
Veterinary Technician, Clinic Manager
VETIQ
12.2016 - 04.2023
- Educated clients on vaccine protocols and heartworm/flea prevention
- Assist the Doctors with exams and medical procedures, including restraints for blood draws and vaccine administration
- Transport company vehicle and supplies to various clinic locations to set up a medical station for the examination and vaccination of pets
- Responsible for collection of payments, vaccine certificates, heartworm testing, overseeing clinic to run smoothly, cross trained
- Increase sales by 20% at each clinic through the sale of parasite prevention products, nail trims, medications and services
- Employee of the Month Promoted to GO TEAM to travel to open new clinic locations and train new hires
- Team building and Team management
- Supply and Product orders, Vet cove, Office supplies, Amazon, Chewy
- Management of Wellness Clinic and day-to-day running of the clinic
- Staff Schedules
- Cash handling
- Cleanliness of Clinic
- Grooming
- Community outreach
- Time Management tasks, Scheduled Meetings
- Employee Evaluations and Reviews.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Performed fecal examinations, urinalysis and bloodwork.
- Collected and prepared specimens for laboratory testing.
- Educated clients on nutrition, preventive health and other animal care.
- Trained and mentored other LVT staff.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Tracked and documented employee sick, vacation and personal time and submitted invoices for disbursement to payroll.
- Processed weekly time cards to report employee's earnings for payroll disbursement.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Created and updated regular inventory reports and records.
- Enhanced team performance by providing regular training and professional development opportunities.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Pet Trainer and CSR at Headquarters Call Center
PetSmart
09.2012 - 08.2022
- Introduced and implemented a new strategy to improve training courses
- Implemented new call center strategies and procedures, leading to enhanced productivity and customer service quality.
- Clients Pharmacy orders for pets.
- Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
- Fostered a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Prioritized team and individual goals to effectively achieve business objectives.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Responded to customer requests for products, services, and company information.
- Connected callers with appropriate professional, department, or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Kept records of calls placed and charges incurred.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Improved pet behavior by implementing positive reinforcement training techniques and tailored exercise routines.
- Developed customized training plans for individual pets, resulting in more efficient learning and progress.
- Conducted group training sessions to promote socialization and interaction among different pets and pet owners.
- Educated pet owners on proper handling techniques, fostering stronger human-animal bonds and preventing future behavioral issues.
- Addressed specific behavioral problems such as aggression, separation anxiety, and excessive barking with targeted training interventions.
- Assisted in the rehabilitation of rescued animals by providing essential obedience training and socialization skills.
- Increased client satisfaction by offering personalized consultations to address unique challenges faced by each pet owner.
- Maintained detailed records of each pet''s progress throughout the training program to track improvements over time.
- Trained service animals to perform specialized tasks for individuals with disabilities, enhancing their independence and quality of life.
- Promoted a safe environment during group classes by enforcing strict safety guidelines and protocols for all participants.
- Established trusting relationships with clients by remaining attentive to their concerns and addressing any questions they had throughout the training process.
- Enhanced communication between pets and their owners through teaching basic command cues, ensuring better cooperation at home.
- Evaluated each animal''s temperament and learning style, allowing for tailored training methods that catered to individual needs.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Educated owners about benefits of specialized therapy training.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Trained animals to respond to specific cues from both owners and handlers.
- Kept animals stimulated with variety of enrichment activities.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
VETERINARIAN RECEPTIONIST
VCA ANTECH INC
08.2014 - 03.2015
- Switch board phone system, Deposit, Cash log, Scheduling, Cleaning, Register, Medical Records/Filing, Woolf-Ware and Avimark System, assisting vet techs and doctors with patients.
- Enhanced clinic efficiency by streamlining appointment scheduling and maintaining organized medical records.
- Educated pet owners on proper care techniques, such as diet, exercise, and preventative medicine.
- Delivered compassionate end-of-life care through thoughtful communication with pet owners and administration of humane euthanasia when necessary.
- Collaborated with veterinary technicians for efficient patient care, ensuring accurate test results and timely treatments.
- Mentored junior veterinarians in best practices for diagnosis, treatment planning, surgery, and client communication.
- Established positive relationships with clients through clear communication about their pets'' healthcare needs and follow-up appointments.
- Provided emergency services during after-hours situations for critical patient care when needed.
- Promoted preventive measures by conducting regular dental cleanings and assessments to improve overall oral health in patients.
- Maintained a high standard of cleanliness within the clinic facility by adhering to strict sanitation protocols.
- Created a welcoming environment for pet owners by addressing concerns with empathy and providing comprehensive explanations of treatment options.
- Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
- Dressed wounds and prescribed medication to prevent infection.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
General Education, Animal Science, Psychology -
PIMA/ESTRELLA CC
Veterinary Science, Veterinarian Technician Bachelors & Certification Program -
PENN FOSTER
Skills
- Written communication
- Verbal communication
- Team player
- Leadership
- Listener
- Fast learner
- Adapts to fast pace
- Customer relations
- Empathy
- Compassion
- Patience
- Pet training
- Animal behavior
- Veterinary medicine
- Physical Examination
- Intravenous Injection
- Nail Trimming
- Surgical Assistance
- Veterinary Office Administration
- Medical History Collection
- Clinical Research
- Specimen Preparation
- Vaccine Administration
- Suture Removal
- Lab Operations
- Client Education
- Medication Labeling
- Wound Management
- Supply Restocking
- Vaccinations
- Dietary Recommendations
- Vital Signs
- Medical Record-Keeping
- Heartworm Diagnostic Testing
- Animal Restraint
- Patient Monitoring
- Animal Handling
- Post-Surgical Monitoring
- Billing and Invoicing
- Bathing and Nail Clipping
- Appointment Scheduling
- Client Relations
Vitals
Phoenix, AZ, 85023, 623-606-8943, megstr91@gmail.com
Personal Information
Title: VETERINARIAN TECHNICIAN
References
- KATHERINE CAMPABADAL, KC MOBILE. VIP PETCARE VETERINARY SERVICES, 623-344-9432
- JACOB QUIN, PETIQ VETERINARY SERVICES, 484-636-8367
- JEREMY BOWERS, VETIQ VETERINARY SERVICES, 520-230-1581
- JOY BAKER, DEER CREEK ANIMAL HOSPITAL, VIP PETCARE VETERINARY SERVICES, SMALL ANIMALS, 623-703-6276
Affiliations
- Outdoor activities and traveling with my dogs.
Timeline
Veterinary Technician
Western Veterinarian Partners
04.2022 - 05.2023
Veterinary Technician, Clinic Manager
VETIQ
12.2016 - 04.2023
VETERINARIAN RECEPTIONIST
VCA ANTECH INC
08.2014 - 03.2015
Pet Trainer and CSR at Headquarters Call Center
PetSmart
09.2012 - 08.2022
General Education, Animal Science, Psychology -
PIMA/ESTRELLA CC
Veterinary Science, Veterinarian Technician Bachelors & Certification Program -
PENN FOSTER
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