Megan Brown
Bradenton,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Lead Teacher, One-Year Old Classroom
Creative Child Learning Academy
05.2017 - Current
- Kept daily and detailed logs of all student actions and activities including feeding, changing and learning.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
Customer Service Manager
Publix Super Markets Inc
09.2004 - 05.2017
- Over saw all store cash handling procedures and ensured accuracy and accountability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed a team of between 50 to 100 customer service associates, fostering a positive work environment focused on teamwork and premier customer service.
- Trained and evaluated associates on performance and conveyed constructive feedback to improve skills.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Reviewed and interpreted several reports to identify and improve customer and associate experiences.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Processed payroll for entire store.
- Maintained attendance and punctuality policy for store.
Education
High School Diploma -
Hoover High School
Hoover, AL06.2006
Skills
- Classroom Management
- Student Records Management
- Activity Planning
- Regulatory Compliance
- Childcare Needs
- Parent-Teacher Communication
- Organizational Skills
- Workflow Management
- Cash Handling
- Customer Service
Timeline
Lead Teacher, One-Year Old Classroom
Creative Child Learning Academy
05.2017 - Current
Customer Service Manager
Publix Super Markets Inc
09.2004 - 05.2017
High School Diploma -
Hoover High School
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