Megan Brown
Ludlow,MA
Overview
9
9
years of professional experience
Work History
Certified Crew Trainer
McDonald's
Ludlow, MA
08.2016 - Current
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Explained goals and expectations required of trainees.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Supported the integration of new technology and software into training curriculum.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Provided constructive feedback and one-on-one coaching to employees.
- Monitored employee progress, offering constructive feedback for improvement.
- Adapted training approaches to accommodate individual learning needs.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Instructed new team members on correct procedures for operations.
- Utilized problem solving techniques when dealing with challenging situations or disputes between employees.
- Provided real-time feedback and coaching during shifts to improve performance.
- Ensured compliance with federal and state labor laws, health regulations, and company policies.
- Demonstrated proper use of equipment used in daily operations while ensuring safety precautions were followed at all times.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Recognized multiple times in customer surveys for giving them a great experience.
- Learned the app to be able to teach customers, and routinely taught customers how to use it without touching their phones.
- Completed food safety temperatures daily.
- Learned and then taught others how to make new menu items.
- Cross trained throughout the entire store, able to work every position with ease, even help at the pizza place making and selling pizza when required.
- Able to take orders over the headset while making change for the customer at the window.
- Followed pull/thaw charts, properly dating everything.
Scoopologist
Friendly's Restaurant
Ludlow, MA
03.2015 - 07.2016
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Took customers orders from the phone, the window, and the inside of the store.
- Prepared every kind of sweet treat Friendly's sells and knew all the machines for them.
- Prepared salads, used apple and egg cutters safely.
- Comfortable climbing up a ladder to complete the stocking of the store.
- Helped complete the stores daily side tasks, such as rolling silverware.
- Prepared food for pick up.
- Served drinks and ice cream to tables in store.
Education
Associate of Arts - Art Education
Springfield Technical Community College
Springfield, MA05-2020
Skills
- Employee Training
- POS Systems
- Continuous Improvement
- Policies and Procedures
- Cleaning and sanitation
- Food safety understanding
- Cash Handling
- Equipment Maintenance
References
References available upon request.
Timeline
Certified Crew Trainer
McDonald's
08.2016 - Current
Scoopologist
Friendly's Restaurant
03.2015 - 07.2016
Associate of Arts - Art Education
Springfield Technical Community College