Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Brown

Orlando,FL

Summary

Experienced customer service specialist with a proven track record in interpersonal skills and team building. Eager to leverage my expertise as a creative problem solver in a dynamic organization. Known for meticulous attention to detail and adeptness at multitasking in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Customer Service Representative (CSR)

Tesla
11.2023 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responsible for the Accounts Payables and Receivables for the department
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.

Service Advisor

Tesla
11.2021 - 11.2023
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

Automotive Shop Manager

Royal Motors North
11.2017 - 09.2021
  • Overseeing post - repair services
  • Contacting clients regarding the status of vehicles
  • Managing and controlling cost
  • Focusing on customer retention by building relationships
  • Ordering parts and supplies as needed
  • Hiring, training, and managing employees
  • Maintaining relations with executives and factory representatives
  • Overseeing post-repair services
  • Managed inventory control, cash control, and store opening and closing procedures.

Spa Concierge

Xpesspa
01.2015 - 08.2017
  • Performed Customer Service Orientation, along with Sales and Courtesy Training for new hire employees

Security Dispatcher

West Gate
03.2011 - 09.2014
  • Receive and answer emergency and non-emergency calls
  • Proactively address problems and suggest solutions
  • Receive and dispatch orders
  • Oversee the route of field units
  • Monitor security cameras on property

Bell Staff Concierge

West Gate
01.2008 - 03.2011
  • 4+ years of experience working as a Concierge for WestGate Resorts

Education

Project Management Certification -

New York University (NYU)
01.2024

Skills

  • Problem Solving
  • Organizational
  • Interpersonal
  • Customer Service
  • Attention to Detail
  • Collaboration
  • Communication
  • Knowledge in MS Office Applications (Word, Excel, Outlook)

Timeline

Customer Service Representative (CSR)

Tesla
11.2023 - Current

Service Advisor

Tesla
11.2021 - 11.2023

Automotive Shop Manager

Royal Motors North
11.2017 - 09.2021

Spa Concierge

Xpesspa
01.2015 - 08.2017

Security Dispatcher

West Gate
03.2011 - 09.2014

Bell Staff Concierge

West Gate
01.2008 - 03.2011

Project Management Certification -

New York University (NYU)

Similar Profiles

CREATE PROFILE
Megan Brown