Megan Brown
Mesquite,TX
Summary
Dynamic professional with extensive experience at Apple, specializing in customer service and technical support. Demonstrated success in resolving complex issues through effective communication and remote assistance. Proficient in data entry and MS Office, showcasing strong organizational skills and dedication to customer satisfaction. Resourceful Apple Technical Support Representative known for high productivity and efficient task completion. Skilled in troubleshooting, technical communication, and customer relationship management. Excel at problem-solving, active listening, and empathy to resolve issues and enhance user satisfaction. Committed to delivering top-tier support by efficiently diagnosing and resolving technical problems with patience and understanding.
Overview
12
12
years of professional experience
Work History
Apple Technical Support Representative
Apple
06.2021 - 03.2025
- Prepared detailed reports summarizing customer service activities on a daily basis.
- Performed system updates for operating systems, software applications, security patches.
- Ensured that all customer complaints were addressed in a timely manner.
- Followed up with customers after resolving their inquiries to ensure satisfaction.
- Provided remote assistance using remote access tools such as TeamViewer and LogMeIn.
- Assisted customers over the phone and via email by providing accurate information regarding Apple products.
- Attended training sessions regularly to stay updated on latest product developments from Apple.
- Analyzed customer inquiries and responded with timely solutions in a professional manner.
- Conducted diagnostic testing to identify software or hardware issues and provided appropriate solutions.
- Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.
Receptionist
Elder-Care Home Health Service
Garland, TX
05.2018 - 03.2021
- Served visitors by greeting, welcoming, and directing them appropriately
- Notified company personnel of visitor arrival
- Maintained security and telecommunications system
- Informed visitors by answering or referring inquiries
- Answered inbound phone callas
- Made out-bound calls when needed on a daily basis
Cashier/Salesperson
Exxon Mobil Station
Wills Point, TX
08.2017 - 05.2019
- Attending to and assisting customers
- Accepting payments
- Stocking the shelves and maintaining station organization
- Preparing any hot food
- Maintaining the balance of the cash drawer
General Office/ Customer Service Associate
Two Kings Automotive Center
Dallas, TX
07.2016 - 08.2017
- Performed a wide variety of specialized clerical functions involving compiling, arranging data, processing and coding documents, maintaining specialized and comprehensive records and filing.
- Completed all paperwork timely and accurately as required.
- Scanned work flow and back file documents into the appropriate document types.
- Answered and made telephone calls, prepared outgoing mail daily.
Live-In Home Health Aide
Goodlife Assisted Living Inc.
Heath, TX
09.2015 - 07.2016
- Carried out housekeeping duties, such as food preparation, cleaning, washing clothes and dishes
- Provided great customer service
- Arrange and maintain records of client development and services performed
- Conduct illustration safety inspections all through the work day; make out and report unsafe conditions and correct as required
- Report incidents or injuries to supervisor without delay
- Integrate safe behaviors into every day work life
- Demonstrate proper body mechanics in all situation daily
Caregiver
Long Creek
Sunnyvale, TX
08.2014 - 09.2015
- Assists residents with activities of daily living
- Including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Allowed and encourages residents to do as much of their own care as possible daily
Mortgage Document Prep/Mailroom (Production)
Manpower Staffing (Iron Mountain)
Mesquite, TX
05.2013 - 07.2014
- Accurately and appropriately documented mortgage loan numbers.
- Delivered and picked up mail, as well as prepared outbound courier shipments using computer or service providers.
- Batched documents daily in a timely manner.
- Advanced use of scanner, fax, printer, and computer to efficiently operate office.
Education
Diploma -
Wills Point High School
Skills
- Typing speed: 35-40 wpm
- Computer Literacy: Computer operations, related software and office equipment – MS Office (Word, Ligh Experience with Excel, PP, and Outlook), scanners and printers
- Good communication skills – verbal and written
- Coordination and organizational abilities
- Top listening skills
- Filing Alpha/Numeric
- Data Entry
- Customer Service Inbound/Outbound
- Detailed Oriented and Brilliant Multi-Tasking
- Excellent Proofreader
- Remote support
- Customer service
- Technical documentation
Timeline
Apple Technical Support Representative
Apple
06.2021 - 03.2025
Receptionist
Elder-Care Home Health Service
05.2018 - 03.2021
Cashier/Salesperson
Exxon Mobil Station
08.2017 - 05.2019
General Office/ Customer Service Associate
Two Kings Automotive Center
07.2016 - 08.2017
Live-In Home Health Aide
Goodlife Assisted Living Inc.
09.2015 - 07.2016
Caregiver
Long Creek
08.2014 - 09.2015
Mortgage Document Prep/Mailroom (Production)
Manpower Staffing (Iron Mountain)
05.2013 - 07.2014
Diploma -
Wills Point High School