Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Bruer

Summary

Reliable Fire Alarm Technician skilled in reading blueprints and instructions to fully understand project scope. Hardworking employee identifies system issues and resolves problems. Smart and determined with highly developed decision-making skills.

Apprentice Carpenter knowledgeable in woodworking and repair work. Looking to bring further success to a company through excellent attention to detail and hard work. Competent Apprentice Carpenter with positive demeanor and great communication skills. Experienced in power and hand tools.

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.

Overview

17
17
years of professional experience

Work History

Fire Alarm Technician

Porges Electrical Group
01.2022 - Current
  • Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
  • Enhanced fire safety in various facilities by installing and maintaining fire alarm systems.
  • Diagnosed and repaired complex issues with fire alarm equipment, contributing to a safer environment for occupants.
  • Streamlined processes by creating detailed documentation of all work performed on fire alarm systems.
  • Collaborated with local fire departments to conduct regular testing of emergency communication systems, ensuring a prompt response during emergencies.
  • Increased customer satisfaction by addressing emergency service calls in a timely manner and resolving issues efficiently.
  • Reduced false alarms by performing routine preventive maintenance on all system components.
  • Conducted comprehensive training sessions for new technicians, resulting in increased efficiency and knowledge within the team.
  • Maintained accurate inventory counts of all required tools and materials, ensuring availability for each project.
  • Coordinated with other contractors on large-scale projects to ensure seamless installation and integration of fire alarm systems into existing structures.
  • Adhered to strict industry codes and regulations while performing installations or repairs, minimizing risk exposure for both clients and the company.
  • Contributed to a safe working environment by following established safety protocols during every task.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.

Siemens Cerberus PRO UL 50 pt Panel Certified

Siemens Cerberus PRO UL Compact (252/504 Fire Online Product Certification)

Siemens Technician Training Certification

Carpenter Apprentice/General Labor Construction Worker

Final Cut
05.2019 - Current
  • Improved project efficiency by accurately measuring, cutting, and assembling materials for various carpentry tasks.
  • Contributed to successful project completion by assisting in installation of fixtures, cabinets, and flooring.
  • Assisted in construction of residential framing projects, contributing to precise alignment and stability of structures.
  • Demonstrated commitment to quality craftsmanship by following blueprints and specifications accurately during each phase of construction.
  • Expedited project timelines by efficiently preparing surfaces for painting or staining applications after proper sanding procedures were completed.
  • Achieved accurate cuts using miter saws, table saws, circular saws, jigsaws, routers, planers while adhering to all safety protocols.
  • Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
  • Assisted with movement of materials and equipment to job sites.
  • Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
  • Expanded knowledge in various carpentry techniques such as joinery methods, wood selection, and finishes through regular collaboration with skilled carpenters.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Prepared materials accurately using hand and power tools to make precise cuts.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Specialized in foundations, framing and finish carpentry.
  • Built and hung custom doors and frames.
  • Assembled and installed furniture and cabinetry.

Chief of Manifest/Office Manager

GoJump Oceanside
01.2017 - 07.2020
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Manifest multiple aircrafts at once manifesting every customer to each plane depending on what they purchased. Each customer is different whether its the photo and video per what they ordered, organized groups to be on same aircraft.
  • Automated office operations, managed client correspondence and tracked records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Promoted improvements in process efficiency and productivity by making sure we would not have as long as a wait time and always had my loads ready for take off
  • Managed office inventory and placed new supply orders.
  • Consulted with management to resolve equipment performance and output quality problems.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed files and records to obtain information and respond to requests.
  • Interpreted and communicated work procedures and company policies to staff.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Supervised company transitions, system conversions and office moves.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Organized/ handled all licensed jumpers on loads as well and tried to fot spots that we had empty on aircraft to make sure we got the most of the capacity of the aircraft.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed the office alone as Manifesting all aircrafts and being in contact with pilots and operations manager.
  • Managed change to make sure we always had enough for customers as well as stay till LAST load was down so i could handle all money and transactions into spreadsheets that were always sent after load load landed.

Office Administrator

V & T Tooling
03.2015 - 09.2017
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Filtered emails based on importance and escalated issues to leadership.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Tracked project performance data to generate reports and keep management informed of important trends.

Guest Service Manager /Events Manager

Vail Lake Resort Entrance
04.2011 - 12.2015
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Monitored reservations to track incoming parties and special events.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Made and changed room assignments according to guest requirements.
  • Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Checked schedule of events to complete pre-planning and prevent issues.
  • Handled management schedule for front desk, housekeeping and maintenance.
  • Worked with departments such as Maintenance/housekeeping to resolve guest issues and coordinate compensation.
  • Hired and trained 10+ employees and introduced streamlined training program.
  • Maintained close communication with clients to mitigate service issues.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Attended and participated in industry events.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
  • Designed contracts, collected fees and booked venues for events.
  • Oversaw coordination and management of client event itineraries by implementing a smooth process. Have managed events such as Spartan Race, Tough Mudder, Seal fit, and many more.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Emphasized employee selection, training and development to conduct proper business.
  • Developed new ideas to drive cost-effective guest amenities.

Customer Service Associate

Bath & Body Works Inc.
09.2010 - 03.2012
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Managed to restock any items that were low in stock from inventory.
  • Would assist with my team with coming to shift over night to set up new displays as seasons or fragrances, deals changed often.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.

Shift Supervisor /Front of House Team Member

Wings N Things Restaurant
06.2007 - 07.2010
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Upheld company standards and compliance requirements for operations.
  • Took to-go phone orders from guests following outlined procedures.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Verified guest identification when purchasing alcohol to maintain regulatory compliance.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Refilled condiments, napkins and server workstations.
  • Inspected supplies, equipment and work areas for conformance to standards.
  • Stored food in designated containers and storage areas to prevent spoilage.

Education

High School Diploma -

Chaparral High School
Temecula, CA
2010

Some College (No Degree) - PSYCHOLOGY AND CRIMINOLOGY

Palomar College
San Marcos, CA

Skills

  • Customer Relations/ Customer service-driven
  • Operations oversight
  • Managing events/ projects start to finish
  • Adaptive team player
  • High-energy attitude
  • Fire alarm systems
  • Carpentry
  • Project Management

Timeline

Fire Alarm Technician

Porges Electrical Group
01.2022 - Current

Carpenter Apprentice/General Labor Construction Worker

Final Cut
05.2019 - Current

Chief of Manifest/Office Manager

GoJump Oceanside
01.2017 - 07.2020

Office Administrator

V & T Tooling
03.2015 - 09.2017

Guest Service Manager /Events Manager

Vail Lake Resort Entrance
04.2011 - 12.2015

Customer Service Associate

Bath & Body Works Inc.
09.2010 - 03.2012

Shift Supervisor /Front of House Team Member

Wings N Things Restaurant
06.2007 - 07.2010

High School Diploma -

Chaparral High School

Some College (No Degree) - PSYCHOLOGY AND CRIMINOLOGY

Palomar College
Megan Bruer