Megan Buffone
Grafton,Massachusetts
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Service Advisor/BDC Service Representative
Colonial Jeep Dodge Ram
08.2021 - Current
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Assisted the Service Manager as needed, i.e warranty submissions and approvals and dispatching.
Service BDC
Colonial Volkswagen
06.2018 - 08.2021
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Developed extensive knowledge of products and services to better assist customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Front End Supervisor
Toys"R"Us
10.2014 - 06.2018
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Researched issues to obtain appropriate answers to customer inquiries.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Created employee schedules to align coverage with forecasted demands.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Holy Name High School
Worcester05.1992
Skills
- Records Maintenance
- Listening Skills
- Goal-oriented mindset
- Teamwork and Collaboration
- Team player mentality
- Customer Relations
- Workflow Management
- Recordkeeping strengths
Timeline
Service Advisor/BDC Service Representative
Colonial Jeep Dodge Ram
08.2021 - Current
Service BDC
Colonial Volkswagen
06.2018 - 08.2021
Front End Supervisor
Toys"R"Us
10.2014 - 06.2018
High School Diploma -
Holy Name High School
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