Megan Bukoski
Overland Park,KS
Summary
Adept at building relationships and resolving conflicts, I utilize active listening and critical thinking to enhance customer loyalty and satisfaction. I also specialized in empathetic client support in challenging environments. My expertise includes food safety, professional customer service, and multi cultural sensitivity, significantly contributing to team success and client satisfaction.
Overview
5
5
years of professional experience
Work History
Mahina Birth Support
Myself
01.2022 - Current
- Built trusting relationships with clients through active listening skills and empathetic communication techniques.
- Advocating for my clients and creating a space where they feel safe and comforted.
- Educated birth parents and their partners on pregnancy-related topics to inform and prepare for pregnancy, childbirth and newborn care.
- Trained under Cappa and Dona as well as a senior Doula for more than 50 hours to obtain qualifications.
Banfield Pet Hospital
PetSmart
08.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Chiropractic Office Assistant
Siraguso Chiropractic
03.2021 - 02.2022
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
Lead Sushi Chef
Hyvee
04.2020 - 01.2021
- Implemented strict food safety protocols, reducing risk of cross-contamination and foodborne illnesses.
- Developed innovative sushi recipes, expanding the restaurant''s offerings and attracting new customers.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Boosted team morale through effective leadership and open communication channels among staff members.
- Developed new recipes and flavor combinations to enhance customer dining experience.
Education
Art Therapy And Social Work
MWSU
Saint Joseph, MOSkills
- Food safety
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
Timeline
Banfield Pet Hospital
PetSmart
08.2023 - 03.2024
Mahina Birth Support
Myself
01.2022 - Current
Chiropractic Office Assistant
Siraguso Chiropractic
03.2021 - 02.2022
Lead Sushi Chef
Hyvee
04.2020 - 01.2021
Art Therapy And Social Work
MWSU
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