Megan Bull
Kingstree
Summary
Customer Service Advocate with 15 years of experience, adept at enhancing patient access and optimizing processes for improved efficiency. Utilizes strong skills in communication, conflict resolution, and customer relations to drive seamless service delivery. Passionate about implementing innovative solutions to strengthen industry relationships and improve client satisfaction.
Overview
8
8
years of professional experience
Work History
Digital Banker
Expertise
01.2022
- Enhanced data accuracy and transparency through process improvements.
- Directed financial workflow, ensuring operational stability and compliance.
- Boosted sales by cross-selling and upselling to existing clients.
- Provided expert client service as escalation support for junior associates.
Benefit Verification
Caremetx
08.2024 - Current
- Ensure accurate benefit verification, enhancing patient access to care.
- Optimize processes for faster verification and improved efficiency.
- Resolve provider discrepancies for seamless claims processing.
- Analyze policies to strengthen industry relationships.
- Implement data solutions to improve patient treatment access.
Administrative Assistant- Virtual Lobby
Good Works Staffing
01.2023 - 08.2024
- Answer calls, verify, and update client details, ensuring accurate data management.
- Explain procedures and address client inquiries, enhancing customer satisfaction.
- Enter client data, noting concerns, maintaining system accuracy.
- Report equipment issues promptly, ensuring seamless communication.
- Adhere to guidelines, ensuring high-quality service and operational efficiency.
Billing Agent
Charter Communications
01.2019 - 01.2022
- Ensured timely billing by meeting weekly quotas and resolving discrepancies efficiently.
- Reduced system errors through proactive verification, enhancing billing accuracy.
- Developed procedures to standardize billing, improving departmental efficiency.
- Trained finance staff on current billing standards, boosting team competence.
- Analyzed data to resolve customer issues, improving satisfaction and record accuracy.
Customer Service Representative
IQOR
01.2018 - 01.2019
- Handled customer calls efficiently, resolving issues and boosting satisfaction.
- Closed sales and set appointments, contributing to team goals in a fast-paced environment.
- Collaborated with departments to resolve customer issues, enhancing service delivery.
Education
High School Diploma -
Kingstree Sr High
Kingstree, SC05.2012
Skills
- Microsoft Outlook (Expert)
- Microsoft Word (Expert)
- Google Drive (Expert)
- Inbound call management (Expert)
- NC FAST (Expert)
- Self-Motivation (Expert)
- Customer relations (Expert)
- Order documentation (Expert)
- Complaint investigation (Expert)
- Conflict resolution (Expert)
- Critical thinking (Expert)
- Data Entry (Expert)
- Cisco System (Expert)
- Phone Etiquette (Expert)
- Triage
- Multi-tasking (Expert)
- Communication (Expert)
Timeline
Benefit Verification
Caremetx
08.2024 - Current
Administrative Assistant- Virtual Lobby
Good Works Staffing
01.2023 - 08.2024
Digital Banker
Expertise
01.2022
Billing Agent
Charter Communications
01.2019 - 01.2022
Customer Service Representative
IQOR
01.2018 - 01.2019
High School Diploma -
Kingstree Sr High
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