Megan Bundy
Administrative & Support Services Professional
Raleigh,NC
Summary
Customer-focused professional with years of experience delivering exceptional support to executive-level professionals and maintaining efficient office operations. Skilled in providing attentive and personalized assistance to clients, colleagues, and visitors, ensuring a positive experience. Proficient in managing calendars, scheduling appointments, and handling correspondence professionally and tactfully. Strong multitasking abilities, prioritizing tasks effectively to meet deadlines in a dynamic environment. Excellent verbal and written communication skills, coupled with a friendly and approachable demeanor. Dedicated to upholding high customer service standards while maintaining confidentiality and handling sensitive information with discretion. Committed team player with a proactive attitude, ready to contribute to the organization's success through efficient administrative support and outstanding customer service.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Campus Communications Specialist
College Of The Albemarle
07.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Attentively addressed inquiries from students and clients, directing them to appropriate channels for resolution.
- Displayed a welcoming and supportive demeanor while welcoming and aiding students, faculty, staff, and visitors.
- Effectively screened incoming calls prior to directing them to the relevant department personnel and accurately conveyed messages to faculty and staff.
- Provided thorough information to students, staff, and the public, covering various aspects such as college events, policies, and procedures.
- Responded to general inquiries concerning financial aid, admissions, and advising.
- Issued college ID cards and student parking decals.
- Aided in clerical and administrative tasks, which encompassed tasks like managing incoming and outgoing mail, ordering supplies, maintaining spreadsheets, generating reports as required, and supporting with bulk mailings.
- Recorded and upheld notes/minutes from committee and leadership gatherings.
- Ensured the confidentiality of student information, only sharing when necessary due to a legitimate educational interest as per FERPA or other college regulations.
Administrative Assistant
IEH Laboratories & Consulting Group
10.2022 - 06.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Billing Specialist
Peaceful Waters Counseling & Wellness Center
02.2021 - 03.2022
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Associate of Arts -
College of The Albemarle
Elizabeth City, NC 08.2016 - 08.2018
Bachelor of Science - University Studies
East Carolina University
Greenville, NC 05.2001 -
Skills
Higher education experience
Timeline
Campus Communications Specialist
College Of The Albemarle
07.2023 - Current
Administrative Assistant
IEH Laboratories & Consulting Group
10.2022 - 06.2023
Billing Specialist
Peaceful Waters Counseling & Wellness Center
02.2021 - 03.2022
Associate of Arts -
College of The Albemarle
08.2016 - 08.2018
Bachelor of Science - University Studies
East Carolina University
05.2001 -
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