Megan Burdette
Grass Valley,CA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
7
7
years of professional experience
Work History
Dispatcher/Administrative Assistant
Hale Appliance Services
Grass Valley, CA
12.2016 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided exceptional customer service.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Received new orders, prepared documentation and assigned personnel.
Barista/Manager on Duty
Java On The Run
Grass Valley, CA
01.2006 - 01.2008
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Created new training guidelines, and provided staff orientation and training.
- Designed and adjusted work schedules to meet business demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Operated espresso machines and commercial coffee brewers to create beverages
Education
Bachelor's Degree - Anthropology
Sacramento State
Associate Degrees - Anthropology, Social Science, and Natural Science
Sierra College
Skills
- Task Prioritization
- Professional and Courteous
- Verbal and Written Communication
- Schedule Management
- Meticulous Attention to Detail
- Judgment and Decision Making
- Dependable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Dispatcher/Administrative Assistant
Hale Appliance Services
12.2016 - 03.2022
Barista/Manager on Duty
Java On The Run
01.2006 - 01.2008
Bachelor's Degree - Anthropology
Sacramento State
Associate Degrees - Anthropology, Social Science, and Natural Science
Sierra College
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