Summary
Overview
Work History
Education
Skills
Timeline
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Megan Burgio

Swedesboro

Summary

Experienced and detail-oriented Bodily Injury Adjuster with a comprehensive understanding of personal injury claims, liability assessments, and negotiation processes. Proven ability to investigate and evaluate bodily injury claims, working closely with legal teams and claimants to ensure proper compensation and fair resolution. Strong communication, negotiation, and problem-solving abilities, with a focus on delivering excellent service.

Overview

8
8
years of professional experience

Work History

Senior Bodily Injury Claims Adjuster

GEICO
Marlton
03.2021 - 10.2023
  • Managed a diverse diary of represented injury claims, ensuring thorough evaluation and timely resolution.
  • Reviewed and interpreted complex medical documents to facilitate fair negotiations.
  • Assessed the severity of injuries and determined appropriate compensation.
  • Established proper reserves in accordance with projected expenses.
  • Negotiated settlements based on thorough analyses of medical treatment and liability assessment.

Management Development Program/PIP Supervisor

GEICO
Marlton
01.2019 - 01.2023
  • Analyzed data to identify trends and improve associate and department performance.
  • Conducted one-on-one meetings to implement action plans, and provide coaching.
  • Monitored reports and provided feedback to ensure associates met department standards
  • Communicated claim details, including coverage, liability, and damages, to customers via written and verbal correspondence.
  • Investigated incidents to assess liability and determine applicable insurance coverage.
  • Reviewed medical reports and billing to ensure claim validity.
  • Worked closely with policyholders, legal representatives, and medical providers to facilitate claims resolution.

Assistant Supervisor

US Vision
Blackwood
01.2016 - 12.2018
  • Led a team of 40 to 50 employees to achieve production goals.
  • Collaborated across departments to meet production and customer demand.
  • Implemented strategies to improve efficiency and quality control.
  • Reduced aged work in process from 60,000 to 4,000, improving delivery times.
  • Implemented standard operating procedures (SOPs) that decreased spoilage rates from 12% to 9%.
  • Reduced customer complaints by 50% by optimizing work prioritization.

Education

Bachelor of Science - Organizational Management

Wilmington University
New Castle, DE
11.2018

Human Resource Management Certificate -

Wilmington University
New Castle, DE
11.2018

Skills

  • Casualty Adjuster License Connecticut, 06/01/23
  • Property and Casualty Insurance Producer License, 12/01/24
  • Life Insurance License, 01/01/25
  • Six Sigma Lean Manufacturing Policies, 08/01/15

Timeline

Senior Bodily Injury Claims Adjuster

GEICO
03.2021 - 10.2023

Management Development Program/PIP Supervisor

GEICO
01.2019 - 01.2023

Assistant Supervisor

US Vision
01.2016 - 12.2018

Bachelor of Science - Organizational Management

Wilmington University

Human Resource Management Certificate -

Wilmington University

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Megan Burgio