Megan Burkett
Greers Ferry, AR,AR
Summary
Proven leader in hospitality, adept at boosting guest satisfaction and loyalty at The Klassic Inn through exceptional service and efficient operations management. Skilled in budgeting and guest relations, I excel in fostering community ties and enhancing revenue. My strong problem-solving abilities and commitment to excellence drive continuous improvement in service delivery.
Overview
11
11
years of professional experience
Work History
Hotel Service Manager
The Klassic Inn
Greers Ferry, AR
11.2021 - Current
- Increased repeat business through personalized attention to guests'' needs, fostering loyalty among clientele base.
- Monitored inventory levels of supplies and equipment, proactively addressing any shortages or maintenance issues to minimize disruption in service delivery.
- Established strong relationships with local businesses and community organizations to enhance the hotel''s reputation within the area.
- Managed budget allocations, ensuring optimal resource utilization and cost control measures within the hotel.
- Streamlined hotel operations for increased efficiency, overseeing daily tasks such as room assignments, reservations management, and guest relations.
- Collaborated with housekeeping team to maintain cleanliness standards and improve overall guest experience during their stay.
- Enhanced revenue generation with targeted marketing campaigns and upselling strategies to promote hotel amenities and services.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
House Cleaner
Self Employed
Tulsa, OK And Little Rock, AR
01.2013 - 04.2017
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Stay at Home Mother of Two Daughters
Self
Tulsa, OK
2002 - 05.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor Of Arts - Psychology
Oklahoma State University
Stillwater, OKSkills
- Front office operations
- Hospitality Industry Knowledge
- Food Safety Regulations
- Staff Training and Development
- Health and safety compliance
- Budgeting and financial management
- Sales and Marketing
- Guest Relations Management
- Reservation Management
- Emergency Preparedness
- Customer Service
- Problem Resolution
- Scheduling and Coordinating
- Managing Operations and Efficiency
References
Mac Holleman
The Klassic Inn Motel, Owner
(501)920-1373
Amber Wilson
Donham Realty
(901)283-4339
Timeline
Hotel Service Manager
The Klassic Inn
11.2021 - Current
House Cleaner
Self Employed
01.2013 - 04.2017
Stay at Home Mother of Two Daughters
Self
2002 - 05.2013
Bachelor Of Arts - Psychology
Oklahoma State University