Megan Burnettt
Oklahoma City,OK
Summary
Dedicated and courteous professional with extensive experience in administrative support, customer service, and financial management. Adept at navigating hospitality operations and regulations, with a strong track record of enhancing guest satisfaction. Highly organized and adaptable, consistently delivering results in fast-paced, high-pressure environments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
The Perinatal Center
Oklahoma City, OK
11.2022 - Current
- Greeted patients warmly upon arrival, guided them through necessary paperwork, and managed check-out, including handling payments and providing receipts.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Efficiently coordinated patient appointments, ensuring optimal scheduling to minimize wait times and maximize physician availability.
- Verified insurance coverage for each patient, completed prior authorizations, and communicated with insurance companies to ensure patients were well-prepared for appointments.
Costumer Service Rep
VOS / Chemdry
Oklahoma City, OK
01.2022 - 11.2022
- Delivered exceptional customer support with a courteous, professional, and patient demeanor.
- Achieved a 5-star satisfaction rating through effective communication via voice, chat, and email.
- Managed over 75 calls daily, ensuring the accurate collection of sensitive customer information, while confirming and rescheduling appointments.
- Demonstrated proficiency in high-pressure call center environments by effectively multitasking and handling diverse responsibilities.
Private Nanny
The Ferber's
Norman, OK
08.2020 - 01.2022
- Dedicatedly nurtured, organized, and supported two children, aged 3 and 5, fostering a safe and loving environment.
- Meticulously adhered to parental guidelines for daily schedules, household tasks, and discipline to ensure consistency and harmony.
- Proficiently managed household errands and inventory while creating a balanced nutrition plan tailored to the children's needs.
Education
Some College (No Degree) - American Sign Language
Oklahoma State University
Oklahoma City, OKSkills
- Office Management Software
- Empathy and compassion
- Team collaboration
- Time Management
- Office Organization
- Process Improvement
Languages
American Sign Language
Professional
References
References available upon request.
Timeline
Front Desk Receptionist
The Perinatal Center
11.2022 - Current
Costumer Service Rep
VOS / Chemdry
01.2022 - 11.2022
Private Nanny
The Ferber's
08.2020 - 01.2022
Some College (No Degree) - American Sign Language
Oklahoma State University
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