OIT Specialist
- Use analytical and technical skills to fix issues with Windows Operating System, Microsoft Office, Apple products, and any related computing devices
- Interact with co-workers to solve technical issues and document the solutions using ServiceNow Help Desk software
- Identify and resolve problems with university accounts for over 150,000 clients
- Gain hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provides exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.