Megan Cameron
Winter Haven,United States
Summary
Dedicated candidate with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Corporate Switchboard Operator
Best Buy
Richfield, MN
09.2021 - Current
- Answered calls on first ring and engaged customers with friendly, professional demeanor.
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Store Care Operator
Best Buy
Richfield, MN
03.2021 - 09.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Detailed payment options and explained price, receipt and billing details to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped customers modify and cancel orders in OMA upon request.
- Processed sales over the phone.
Customer Service Specialist
Best Buy
Waterford, CT
01.2020 - 03.2021
- Achieved high NPS scores for store pickups as well as sales and return transactions.
- Met daily and monthly goals for Geek Squad Protection plans as well as Best Buy Credit Cards.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front End Leader
Best Buy
Manchester, CT
01.2019 - 01.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Monitored cash drawers in 26 checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Established objectives to offer team members clear roadmap to help department achieve overall goals for Geek Squad Protection attach and My Best Buy memberships.
Multi Channel Sales Associate
Best Buy
Waterford, CT
10.2015 - 01.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Recommended accessories and complementary purchases to boost revenue.
- Answered customer questions about sizing, accessories and merchandise care.
- Overcame objections using friendly, persuasive strategies.
Sales Consultant
Best Buy
Waterford , CT
09.2012 - 10.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Kept up to date with latest technology in digital cameras, video games, and major appliances to help inform my customers on the newest products.
- Scheduled/rescheduled in home deliveries.
- Helped customers find major appliances that would fit within their measurements.
- Presented the benefits of Geek Squad protection plans that applied to customer purchases and met monthly goals of GSP attach percentage.
- Offered current financing promotions to every customer and met monthly goals for signing up customers for new in store credit cards.
- Built relationships with customers that ultimately lead to a great experience for the customer and repeat business for Best Buy.
Rep 1
Best Buy
Waterford , CT
04.2012 - 09.2012
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Created price tags and merchandise signs.
Education
No Degree - Business Administration And Management
Three Rivers Community College
Norwich, CTHigh School Diploma -
Montville High School
Oakdale, CT06.2013
Skills
- Strong Communication and Interpersonal Skills
- Scheduling and Time-Tracking
- Computer Proficiency and Microsoft Office
- POS System Operation
- Flexible & Adaptable
- Good listening skills
- Self-Motivated
Timeline
Corporate Switchboard Operator
Best Buy
09.2021 - Current
Store Care Operator
Best Buy
03.2021 - 09.2021
Customer Service Specialist
Best Buy
01.2020 - 03.2021
Front End Leader
Best Buy
01.2019 - 01.2020
Multi Channel Sales Associate
Best Buy
10.2015 - 01.2019
Sales Consultant
Best Buy
09.2012 - 10.2015
Rep 1
Best Buy
04.2012 - 09.2012
No Degree - Business Administration And Management
Three Rivers Community College
High School Diploma -
Montville High School