Megan Campbell
Green Bay,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Server
Chives Restaurant
08.2017 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Event & Venue Coordinator
Vickery Village Venue/Chives Restaurant
02.2020 - 01.2023
- Coordinated staff assignments, contributing to a well-organized and smoothly-run operation.
- Streamlined event planning processes for increased efficiency and client satisfaction.
- Liaised with internal departments such as catering or audiovisual teams for smooth integration of services during each event.
- Maintained accurate records of all booked events and corresponding details for effective communication between departments.
- Conducted site visits with clients, showcasing the venue''s features and capabilities to secure bookings.
- Adhered to safety regulations during all events, minimizing risk and ensuring guest comfort throughout their stay at the venue.
- Collaborated with vendors to ensure seamless event execution, resulting in positive feedback from clients.
- Addressed client concerns promptly, fostering trust in the quality of service provided at the venue.
- Developed customized proposals for potential clients based on their specific needs and preferences.
- Supervised events from start to finish.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Server
Old Chicago Pizza
05.2016 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Diet Clerk
Aurora BayCare Medical Center
05.2014 - 03.2015
- Resolved patient concerns or complaints regarding meal quality or service efficiently, providing equitable solutions that prioritize patient satisfaction.
- Reviewed and changed patient menus to meet the needs of the patients physician or dietitian.
- Communicated patient menu selections and explained any changes to the patient.
- Collected meal orders from patients and quests by visiting patients rooms or using the phone.
- Reviewed nutritional needs and dietary data for patients.
Food Service Assistant
Aurora BayCare Medical Center
08.2010 - 03.2015
- Assemble patient and mobile meal trays/meals in accordance with approved diet guidelines and portions while adhering to productivity standards.
- Load and transport food carts. Deliver patient meal trays to patient rooms in accordance with established procedures.
- Provide initial service to visitors in the cafeteria by serving food and maintaining the cleanliness of the cafeteria. Responsible for operating cash register, handling cash and completing daily reports and cash register balance sheets as needed.
- Assist with preparation, delivery, setup, cleanup and presentation of catered and specialized events. Assists with "special days/promotions", including decorating. Displays daily specials for presentation to customers. Coordinates the food preparation and presentation of all major catering.
- Prepare snacks, beverages, sandwiches and other patient food items in accordance with standardized recipes and approved diet guidelines and portions while adhering to productivity standards.
- Prepare, arrange, serve and replenish supplies of food, beverages and condiments in retail areas and kitchen. Prepares entrees, grill and deli sandwiches, and salads with an emphasis on food garnishing and presentation. Replenishes food service areas to include supply of dishes, utensils, glassware, napkins and trays.
- Adhere to safe work practices, food safety regulations, and corporate guidelines.
- Monitor food temperatures and utilize established procedures to ensure safe food handling techniques and prevent foodborne illness.
Education
High School Diploma -
Bay Port High School
2710 Lineville Rd, Green Bay, WI 54313Skills
- Exceptional customer service
- Scheduling
- Special events planning
- Hospitality service expertise
- Writing and verbal communication
- Professional telephone demeanor
- Coordination
- Documentation and notes
Timeline
Event & Venue Coordinator
Vickery Village Venue/Chives Restaurant
02.2020 - 01.2023
Server
Chives Restaurant
08.2017 - 05.2024
Server
Old Chicago Pizza
05.2016 - 08.2017
Diet Clerk
Aurora BayCare Medical Center
05.2014 - 03.2015
Food Service Assistant
Aurora BayCare Medical Center
08.2010 - 03.2015
High School Diploma -
Bay Port High School
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