Megan Cania
Gilroy,CA
Summary
Highly-motivated clinic supervisor proudly offering my experience delegating tasks, resolving problems quickly and leading by example. Energetic professional committed to working hard to ensure that patients receive courteous service. Promoting proactive planning and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinic Supervisor
Bay Area Community Health
San Jose, CA
03.2024 - Current
- Supervised 35 medical staff in providing quality patient care services and ensured adherence to safety protocols.
- Directed daily operations of clinic, including scheduling appointments, assigning tasks to staff members, and ensuring compliance with regulations.
- Developed systems for tracking appointments, including no-shows, on a daily basis.
- Maintaining accurate documentation of treatments and procedures ordered by physician.
- Ensure authorizations were submitted properly, which included using the correct codes needed and correct information.
- Monitored inventory levels of supplies and equipment, ordering additional items as needed.
- Ensured that all equipment was properly maintained and calibrated according to established standards.
- Conducted periodic performance reviews for staff members, identifying areas for improvement and providing guidance on career development opportunities.
- Collaborate to coordinate care for our patients and ensure that patients who were hospitalized or are high risk receive the next plan of care or treatment.
- Provided training sessions to new employees on policies, procedures, and regulatory requirements related to clinic operations.
- Responded promptly to inquiries from patients or their families regarding health issues and questions.
- Assisted with resolving conflicts between staff members in a timely manner while upholding professional standards of conduct.
- Implemented strategies to improve efficiency across all clinical departments.
- Participated in meetings with all leadership team members to discuss progress towards organizational goals.
- Encouraged collaboration between physicians, nurses, technicians, and other healthcare professionals.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
- Tracked, organized and counted clinic stock and supplies.
- Coordinated with medical staff to ensure adherence to clinical protocols and patient satisfaction.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
Lead Medical Assistant
CareMore Health Plan
San Jose, CA
08.2017 - 01.2024
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Assisted patients with registration, new patient paperwork and check-out process
- Measured vital signs and took medical histories to prepare patients for examination
- Responded to patient callbacks and phone-in prescription refill requests
- Conducted insurance verification and pre-certification and pre-authorization functions
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs
- Labeled and completed lab requisitions using ICD and CPT coding
- Documented notes during patient visits
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Supervised, trained and coached team of medical assistants
- Set up, cleaned and stocked examination rooms with medical supplies
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Organized charts, documents and supplies to maintain team productivity
- Administered rapid tests for COVID and strep to help clinical staff assess conditions
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Scheduled appointments for patients via phone and in person
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Teller/Banker
Wells Fargo
Morgan Hill, CA
08.2016 - 08.2017
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Acted as pivotal point of contact between bank branches regarding guidelines and practices
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks
- Received and counted daily inventories of cash, drafts and checks
- Balanced daily cash deposits and vault inventory with zero error rate
- Maintained confidentiality of bank records and client information
- Received mortgage and other loan payments, verifying payment dates and amounts due
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
- Trained employees on cash drawer operation
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions
- Prepared official checks for customer and internal bank needs
- Performed special services for customers, ordering bank cards and checks
- Built and maintained client relationships through quality, personalized interactions
- Leveraged customer service and sales abilities to consistently meet performance goals
- Delivered exceptional service to customers in person or over telephone
- Opened new checking, savings and lines of credit for customer accounts.
Temp Medical Assistant
San Jose Medical Group
San Jose, CA
01.2015 - 04.2016
- Responded to patient callbacks and phone-in prescription refill requests
- Followed principles of asepsis and infection control to meet patient safety guidelines
- Cleaned and maintained medical equipment following procedures and standards
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Scheduled appointments for patients via phone and in person
- Educated patients about medications, procedures and physician's instructions
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Education
Medical Assistant Certificate -
Carrington College
San Jose, CA02.2016
High School Diploma -
Mount Madonna High School
Gilroy, CA05.2012
Skills
- HIPAA Compliance
- Decision Making
- Understands Medical Procedures
- Proficient in Microsoft Excel, Microsoft Word, Microsoft Powerpoint
- Clinical Leadership/ Supervision
- Training and mentoring
- Onboarding and coaching
- Patient Relations
- Clear Communication
- Problem Anticipation and Resolution
- Clinical and Operational Judgement
- Time Management
- Multi-line Telephone System Operation
- Multitasking and Prioritization
- Medical Terminology Understanding
- Critical Thinking
Certification
Completed basic life support (CPR and AED) Program on 06/22/2024.
Timeline
Clinic Supervisor
Bay Area Community Health
03.2024 - Current
Lead Medical Assistant
CareMore Health Plan
08.2017 - 01.2024
Teller/Banker
Wells Fargo
08.2016 - 08.2017
Temp Medical Assistant
San Jose Medical Group
01.2015 - 04.2016
Medical Assistant Certificate -
Carrington College
High School Diploma -
Mount Madonna High School
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