Megan Cantu
Book Keeping
Devine
Summary
Dynamic operations manager with a proven track record at Nellie Ruth's Coffee, enhancing customer satisfaction and streamlining leasing processes at Club Of The Isle Apartments. Expert in financial reporting and client relationship management, achieving high occupancy rates and efficient staff development. Skilled in fostering positive environments and executing strategic marketing, with a focus on significant achievements and efficient operations management.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Nellie Ruth's Coffee
02.2018 - 11.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained accurate payroll records, ensuring prompt and correct payment for all staff members.
- Managed quarterly and annual payroll tax filings, ensuring timely submission to avoid penalties.
Leasing Assistant
Club Of The Isle Apartments
12.2010 - 01.2012
- Utilized various software programs to track tenant data, generate reports, and manage financial transactions effectively.
- Improved lease renewal rates by proactively reaching out to existing tenants and addressing their needs.
- Enhanced property appeal with timely coordination of maintenance requests and follow-up on work orders.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Assisted in maintaining high occupancy rates by executing effective marketing strategies and conducting property tours.
- Streamlined the leasing process for prospective tenants through efficient application review and documentation management.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
Leasing Consultant
WESTDALE
03.2007 - 12.2010
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Facilitated community events to foster positive living environment and encourage tenant engagement.
Education
Associate of Arts - Business Administration
NorthWestVista College
San Antonio, TX 05.2001 -
Skills
Operations management
Client relationship management
Financial reporting
Staff training and development
Schedule management
Payroll processing
Expense tracking
Accounts payable
QuickBooks experience
Timeline
Owner/Operator
Nellie Ruth's Coffee
02.2018 - 11.2022
Leasing Assistant
Club Of The Isle Apartments
12.2010 - 01.2012
Leasing Consultant
WESTDALE
03.2007 - 12.2010
Associate of Arts - Business Administration
NorthWestVista College
05.2001 -
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