Summary
Overview
Work History
Education
Skills
Timeline
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Megan Carden

Cartersville,GA

Summary

Dynamic hospitality professional dedicated to delivering exceptional service and enhancing customer satisfaction. Demonstrates strong interpersonal skills and a proven ability to resolve concerns effectively, driving positive outcomes. Known for fostering robust relationships with clients and team members, leveraging problem-solving expertise to support team success. Committed to adapting swiftly to new challenges while achieving measurable results.

Overview

6
6
years of professional experience

Work History

Wedding Day of Coordinator

The Cowan Historic Mill
Acworth, Georgia
01.2024 - Current
  • Ensured brides remained relaxed throughout their special day.
  • Supported brides by easing their wedding-related worries.
  • Monitored guest activities to maintain appropriate behavior during reception.
  • Organized and coordinated wedding ceremonies, receptions, and rehearsal dinners.
  • Liaised with vendors, negotiated contracts, coordinated payments and supervised event activities.
  • Performed day-of coordination duties such as checking in vendors and managing timeline.
  • Attended meetings with couples as needed to discuss progress or changes in plans.
  • Provided support during actual weddings by troubleshooting any issues that arose.
  • Greeted guests at events and managed seating arrangements according to plan.
  • Complied with insurance, legal, venue and health and safety obligations.
  • Resolved day-of issues with creative problem-solving to seamlessly execute events.
  • Facilitated communication between couples and their families regarding wedding plans.
  • Managed household errands and other essential duties.
  • Managed inventory and supplies to ensure materials were available when needed.

Catering Director

Newk's Eatery
Norcross, GA
08.2018 - Current
  • Built enduring client relationships through regular office visits and attentive listening.
  • Exceeded benchmarks by mentoring and managing a group of 20 excellent restaurant personnel.
  • Boosted quarterly catering revenue through effective client relationship management.
  • Maintained long-term client relationships through regular communication.
  • Achieved a top catering week revenue of $52,000 by prioritizing clients' needs.
  • Implemented client communication through a Mailchimp-driven email campaign.
  • Participated in discussions with leadership to gather valuable client insights.
  • Handled 24/7 client communication through texts, emails, and phone calls.
  • Implemented creative solutions to advance catering performance.
  • Promptly resolved concerns during delivery mishaps.
  • Contributed positively to teamwork efforts, boosting overall productivity.
  • Successfully adhered to project deadlines through effective time management.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Bachelor of Science - Hospitality Management

University of Central Florida
Orlando, FL
12-2016

Skills

  • Skilled in Building Connections
  • Event Planning
  • Time Management
  • Effective Communication
  • Emotional Awareness
  • Social Perceptiveness
  • Dependable and Responsible
  • Self-Directed
  • Effective Multitasking
  • Social Media Engagement

Timeline

Wedding Day of Coordinator

The Cowan Historic Mill
01.2024 - Current

Catering Director

Newk's Eatery
08.2018 - Current

Bachelor of Science - Hospitality Management

University of Central Florida

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Megan Carden