Megan Carlen
Ocala,FL
Summary
High-energy restaurant management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
14
14
years of professional experience
Work History
Manager
Longhorn Steakhouse
09.2022 - Current
- Regional Training Capt: Worked closely with all of the restaurants in the region to ensure compliance training is completed and proper certified training staff levels are upheld
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
Longhorn Steakhouse
04.2015 - 09.2022
- Developed deep community roots through local marketing.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Onboarded new employees with training and new hire documentation.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Server
Longhorn Steakhouse
04.2015 - 02.2016
- Increased sales significantly by upselling higher-end products to customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Self-motivated, with a strong sense of personal responsibility.
Lead Bartender
British Open Pub-bluffton
01.2010 - 01.2014
- Established strong vendor relations for reliable product availability while negotiating favorable pricing terms that positively impacted profitability margins.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
High School Diploma -
Indian Land High School
Indian Land, SC05.2003
Skills
- Time Management
- Budget Management
- Task Delegation
- Shift Scheduling
- Verbal and written communication
- Hiring and Training
- Staff Training and Development
- Scheduling and Coordinating
- Employee Coaching and Mentoring
- Key Performance Indicators
- Team building
Accomplishments
- 2017 Manager of the year.
- 2023 Orlando Division Hero
- Region One Training and Compliance Capt.
Timeline
Manager
Longhorn Steakhouse
09.2022 - Current
Manager
Longhorn Steakhouse
04.2015 - 09.2022
Server
Longhorn Steakhouse
04.2015 - 02.2016
Lead Bartender
British Open Pub-bluffton
01.2010 - 01.2014
High School Diploma -
Indian Land High School