Megan Carlisle
Yucca Valley,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and learn new skills to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
4
4
years of professional experience
Work History
Receiving Associate
Home Depot
05.2023 - Current
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Customer Returns Associate
Home Depot
05.2022 - Current
- Streamlined the returns process for improved efficiency and reduced product handling time.
- Assisted customers with return inquiries, providing accurate information on company policies and procedures.
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Inspected returned products for damages.
- Entered return codes and information into computer system.
- Ensured accurate record-keeping by diligently updating the company''s database with return information.
- Handled escalated customer concerns professionally, working towards mutually beneficial resolutions when possible.
- Cultivated positive relationships with customers by demonstrating empathy and understanding during difficult situations involving returns or refunds.
Waitress
Daybreakers Restaurant, Bar & Cafe
11.2019 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Hostess
Daybreakers Restaurant, Bar & Cafe
11.2019 - 04.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Gila Ridge High School
Yuma, AZ03.2019
Skills
- Teamwork and Cooperation
- Self-Motivated and Independent
- Punctual and Reliable
- Records Management
- Effective Communication
- Critical Thinking
- Workplace Safety
- Accuracy and Precision
- Efficient data entry
- Problem Resolution
- Customer Service
- Greeting guests
- Relationship Building
- Allergy awareness
- Clerical Support
- Calm and Professional Under Pressure
- Computer Skills
- Work Prioritization
- Administrative and Office Support
- De-Escalation Techniques
- Professional telephone demeanor
- Document and Records Management
Timeline
Receiving Associate
Home Depot
05.2023 - Current
Customer Returns Associate
Home Depot
05.2022 - Current
Waitress
Daybreakers Restaurant, Bar & Cafe
11.2019 - 04.2022
Restaurant Hostess
Daybreakers Restaurant, Bar & Cafe
11.2019 - 04.2022
High School Diploma -
Gila Ridge High School
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