Summary
Overview
Work History
Education
Skills
Timeline
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Megan Carlson

Sioux Falls,SD

Summary

Dependable server. Successful at providing fast, high-quality customer service to guests. Adaptable with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I consistently exceed targets through strategic upselling and guest engagement. My dedication to food safety and order accuracy ensures high-quality service in high-volume settings. A team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Server

Harvester Kitchen
12.2023 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Sales Associate

Gundersons Jewelry
08.2021 - 12.2023
  • Maintain store appearance , engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Server

Pepsi Center - Aramark
06.2011 - 12.2017
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Education

High School Diploma -

Southwestern High School
Jamestown, NY
06.2004

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Cleanliness standards
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Food safety understanding
  • Order Accuracy
  • Beverage Preparation

Timeline

Server

Harvester Kitchen
12.2023 - 07.2024

Sales Associate

Gundersons Jewelry
08.2021 - 12.2023

Server

Pepsi Center - Aramark
06.2011 - 12.2017

High School Diploma -

Southwestern High School

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