Summary
Overview
Work History
Education
Skills
Timeline
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Megan Carter

Pittsfield,Massachusetts

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Associate Manager

Phoenix Theatres
06.2023 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees within Phoenix Theatres.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Supervisor

THEATERS
03.2022 - 06.2023
  • Trained new hires on ticketing software systems, box office procedures and event protocols.
  • Resolved customer issues with professionalism and empathy, developing effective solutions to increase customer satisfaction
  • Oversaw the training of new employees on job responsibilities and expectations.
  • Communicated employee, customer and workplace needs to managers.
  • Organized workflow tasks to prevent downtime and production gaps.

Floor Staff Member

PHOENIX THEATERS
10.2021 - 04.2022
  • Collaborated effectively with colleagues to ensure smooth daily operations.
  • Maintained cleanliness of the floor area and stock shelves with merchandise.
  • Operated POS system proficiently to process payments and manage inventory.
  • Provided excellent customer service to guests, ensuring their satisfaction and comfort.
  • Utilized effective communication skills when interacting with both customers and co-workers.

Dietary Aide

ROSEWOOD REHABILITATION & NURSING CENTER
12.2020 - 06.2021
  • Prepared meals for patients according to dietary needs and manager guidelines.
  • Adhered to food safety and infection control regulations by cleaning and sanitizing equipment.
  • Demonstrated effective communication skills when interacting with patients, families, and staff.
  • Delivered dishes and meal trays to patient rooms during scheduled times.

Apparel Sales Associate

WALMART
09.2019 - 09.2020
  • Followed proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods.
  • Processed customer returns and exchanges in accordance with company policies.
  • Zoned and blocked areas to enhance the presentation of merchandise as well as executing promotions and displays.
  • Maintained cleanliness of fitting rooms throughout shift according to company standards.

Education

Psychology

Berkshire Community College
Pittsfield, MA
05.2026

Skills

  • Customer Service
  • Train Employees
  • Team Leadership
  • Time Management
  • Issue and Conflict Resolution
  • Coaching and Mentoring

Timeline

Associate Manager

Phoenix Theatres
06.2023 - Current

Supervisor

THEATERS
03.2022 - 06.2023

Floor Staff Member

PHOENIX THEATERS
10.2021 - 04.2022

Dietary Aide

ROSEWOOD REHABILITATION & NURSING CENTER
12.2020 - 06.2021

Apparel Sales Associate

WALMART
09.2019 - 09.2020

Psychology

Berkshire Community College

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Megan Carter