Megan Carter
Bluefield,WV
Summary
Reliable Stocker Associate arranges products on shelves, displays and other areas to draw customer attention. Delivers excellent customer service to shoppers and communicates with key store personnel on any service or product needs. Demonstrates high level of accuracy and works without direct supervision to accomplish assigned tasks.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Linx Community services
Bluefield
02.2026 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided emotional support and companionship to individuals with disabilities.
- Coordinated recreational activities to promote social engagement and skill development.
Account Executive
Boost Mobile
Bluefield
01.2025 - 02.2026
- Developed strong client relationships through effective communication and problem-solving.
- Managed customer accounts and addressed inquiries to enhance satisfaction.
- Collaborated with marketing teams to create targeted promotional campaigns.
Customer Service Representative
Alorica
Bluefield, USA
06.2019 - 09.2020
- Supported program development and curriculum planning, contributing subject matter expertise to enhance departmental initiatives.
- Maintained strong knowledge and memory of important history dates, locations and events.
- Managed multiple projects and tasks, ensuring quality outcomes and timely delivery of services.
- Improved operations by working with team members and customers to find workable solutions.
- Exceeded workflow needs through proactive self-management and initiative.
- Kept abreast of developments by reading current literature, conversing with colleagues and participating in professional conferences.
Stocker Associate
Walmart
Bluefield, USA
09.2017 - 01.2020
- Received and stocked merchandise, organized backroom, and maintained safety and cleanliness standards.
- Stocked and rotated merchandise to ensure optimal presentation and availability for customers.
- Implemented action plans and executed business processes to uphold company standards of ethics and integrity.
Customer Service Representative
DISH
Bluefield, USA
05.2017 - 04.2019
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated strong customer relationships and enhanced sales through product knowledge delivery.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Implemented process improvements that streamlined workloads and increased callback efficiency.
- Addressed customer questions and concerns, contributing to a [Number]% reduction in complaint calls.
- Delivered service and support to each customer, paving way for future business opportunities.
Education
GED -
Adult Learning
Bluefield, WVSkills
- Daily living support
- Mobility assistance
- Physical assistance
- Safety protocols
- Client care strategies
- Service coordination
- Task prioritization
- Customer service
- Emotional support
Timeline
Direct Support Professional
Linx Community services
02.2026 - Current
Account Executive
Boost Mobile
01.2025 - 02.2026
Customer Service Representative
Alorica
06.2019 - 09.2020
Stocker Associate
Walmart
09.2017 - 01.2020
Customer Service Representative
DISH
05.2017 - 04.2019
GED -
Adult Learning