Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
References
Bartender

Megan Castle-Koch

Food and Beverage Manager
Peoria,AZ

Summary

Proven leader in restaurant operations management, adept at template building and ensuring team morale, I spearheaded the opening of two Westside Concepts locations. My expertise in labor and food cost control, coupled with a passion for customer satisfaction, consistently enhances guest service. Achieved maintaining a 10% labor budget, highlighting my ability to optimize efficiency and foster a positive work environment.

Overview

10
10
years of professional experience

Work History

Restaurant Manager

Westside Concepts
Peoria, AZ
10.2023 - 12.2024
  • Opened two locations within Westside Concepts
  • Created FOH side-work templates and inventory templates
  • Managed daily operations
  • Guest satisfaction
  • Support for FOH and BOH
  • Weekly schedules, maintain 10% labor budget
  • Inventory, orders with Vendors
  • P&L
  • Creating BOE
  • Tailoring menu to the client's budget
  • Ensured exceptional client service and satisfaction

Event Coordinator and Bartender

Arrowhead Grill
Glendale, AZ
03.2021 - 10.2023
  • Guest satisfaction and maintained an upbeat fun atmosphere
  • Led a team of bartenders in providing exceptional guest service by always going above and upselling
  • Team member training and building
  • Creating cocktails, specials and new drink menus
  • Managed daily operations in a busy bar
  • Inventory, maintained pars and decreased waste and spillage
  • Trained new team members on menu knowledge, wine knowledge, and fine dining techniques
  • Implemented training programs for new and tenure employees to ensure exceptional and consistent service
  • Put all FOH orders away
  • Organized and maintained cleanliness

Manager

Charlies Sports Bar
Glendale, AZ
12.2018 - 09.2020
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Lead Server and Trainer

Stratosphere, Top of the World
Las Vegas, NV
07.2014 - 12.2018
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Interacted and engaged with patrons to promote friendly environment.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Controlled costs by minimizing waste and maximizing table turns.

Education

Some College (No Degree) - General Studies

Orange Coast College
Costa Mesa, CA

Skills

  • Team member training
  • Creating training programs
  • Template building
  • Managing inventory
  • Vendor relations
  • Food safety
  • Wine and beverage knowledge
  • Passion for customer satisfaction
  • Labor and food cost control
  • Ensuring team morale
  • Restaurant operations management

Timeline

Restaurant Manager

Westside Concepts
10.2023 - 12.2024

Event Coordinator and Bartender

Arrowhead Grill
03.2021 - 10.2023

Manager

Charlies Sports Bar
12.2018 - 09.2020

Lead Server and Trainer

Stratosphere, Top of the World
07.2014 - 12.2018

Some College (No Degree) - General Studies

Orange Coast College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

  • Gia Katz, 702-375-4994, GM Westside Concepts
  • Jessica Flatebo, 602-799-5021, Event Coordinator Westside Concepts
  • Brooke Moracco, 707-260-9309, Food and Beverage Director
  • Richard Ramsey, 702-250-0231, Casino Manager/Floor, Pit and Slot Manager
  • Caitlin Medrano, 928-231-0523

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Megan Castle-KochFood and Beverage Manager