Megan Centeno
De Pere,WI
Summary
Hardworking and passionate career seeker with strong organizational skills eager to secure entry-level [Job Title] position. Enthusiastic professional with a strong track record in program management and managerial support. Adept at coordinating multiple projects, streamlining administrative processes, and facilitating effective team communication. Known for reliability, adaptability, and results-driven approach. Skilled in design software, customer service, and communication skills while fostering team collaboration. Ready to tackle new challenges and advance organizational objectives with dedication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Program Assistant
InnerShift
10.2024 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Contributed ideas towards continuous program improvements resulting in optimized workflow and increased operational efficiency.
- Improved customer satisfaction by promptly addressing inquiries, resolving concerns, and maintaining regular communication.
- Organized events and meetings for increased collaboration, ensuring proper scheduling, agenda creation, and logistical support.
- Managed confidential information with discretion, adhering to strict privacy policies when handling sensitive data or documents.
- Enhanced team productivity by providing comprehensive administrative support to colleagues and supervisors.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Expeditionary Fuel Technician
Marine Corps Reserve
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Collaborated with team members to complete complex installations and repairs, increasing overall productivity.
- Implemented innovative solutions for recurring issues, reducing maintenance costs significantly.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed essential duties regularly requiring lifting heavy weight and working with 50k bags and large fuel hoses.
- Optimized equipment functionality with precise calibration of fuel dispensing units and components.
- Ensured safe work environment, adhering to strict safety protocols during fuel handling and storage procedures.
- Supported environmental compliance efforts by properly disposing of hazardous materials and following regulations.
Front Desk Agent
Cobblestone Hotel
06.2023 - 10.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained clean and organized front desk, lobby, and public areas to uphold polished company image.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Social Media Manager
Cobblestone Hotel
06.2023 - 10.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Curated a diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
Operations Coordinator
Cassandra Voss Center
09.2022 - 11.2023
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Coordinated operations of a large team to execute successful programs.
- Optimized operational task efficiency, coordinating cross-functional teams to achieve project goals.
Digital Operations Coordinator
Cassandra Voss Center
09.2022 - 11.2023
- Provided training and support for team members on various digital tools, fostering a supportive environment for learning and growth.
- Developed comprehensive project plans for digital initiatives, resulting in timely and successful completion of projects.
- Promoted a culture of innovation within the team by encouraging experimentation with new technologies and approaches in digital operations management.
- Coordinated custom social media posts that captured target audience's attention and influenced action.
- Curated visionary and innovative designs to retain audience engagement.
- Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events or studio recordings.
- Organized and worked with raw footage from multiple cameras and sources.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
Program Assistant
Cassandra Voss Center
09.2021 - 09.2022
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Fostered a collaborative environment by facilitating team meetings that encouraged open dialogue and shared problem-solving.
- Scheduled and managed logistics for over 20 workshops and programs, leading to an increase in participant engagement.
Education
Bachelor of Arts - Pscyhology
St. Norbert College
De Pere, WI05-2026
Skills
- Clear Oral Communication Skills
- Document Management
- Appointment Coordination
- Customer service
- Calm under pressure
- Effective Troubleshooting Skills
- Friendly, positive attitude
- Detail-Oriented Approach
- Flexible and adaptable
- Reliable Team Member
- Critical thinking
- Graphic design
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Affiliations
- InnerShift
Certification
- Adobe Certified Expert (ACE) - Adobe.
- Microsoft Office Specialist (MOS) - Microsoft.
- Petroleum Supply Specialist 821-92f10
- Bulk Fuel Specialist 821-1391 (OS)
Languages
English
Spanish
Native or Bilingual
Timeline
Administrative Program Assistant
InnerShift
10.2024 - Current
Front Desk Agent
Cobblestone Hotel
06.2023 - 10.2024
Social Media Manager
Cobblestone Hotel
06.2023 - 10.2024
Operations Coordinator
Cassandra Voss Center
09.2022 - 11.2023
Digital Operations Coordinator
Cassandra Voss Center
09.2022 - 11.2023
Expeditionary Fuel Technician
Marine Corps Reserve
05.2022 - Current
Program Assistant
Cassandra Voss Center
09.2021 - 09.2022
Bachelor of Arts - Pscyhology
St. Norbert College
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