Megan Chaffin
Saint Clair ,MI
Summary
Results-driven professional with extensive experience in admissions management and strategic approach to enrollment growth. Effective in implementing admission policies that streamline processes and enhance admission experience. Known for fostering collaborative team environments and delivering consistent results through adaptability and strong interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Centralized Intake Admissions Director
Mission Point Management Services
11.2024 - Current
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Increased admission rates by developing and implementing strategic recruitment initiatives.
- Served as a liaison between prospective residents, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
- Utilized advanced CRM software solutions to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-application stage.
Clinical Liaison
Trinity HealthCare Residence
01.2024 - 10.2024
- Responded to and investigated complaints and concerns of patients.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Educated health care professionals on ways to humanize patients' experiences.
- Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
- Collected data about patient care problems and prepared reports.
- Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
Community Outreach Team Lead
Landmark Health
07.2022 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Admissions Coordinator
Select Speciality Hospital
01.2022 - 06.2022
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
Medical Assistant Team Leader
Corewell Health
02.2018 - 01.2022
- Developed training programs for new medical assistants, resulting in increased competency and productivity.
- Promoted a safe working environment by adhering to infection control protocols in accordance with OSHA guidelines.
- Coordinated billing processes efficiently, minimizing errors and maximizing revenue collection for the practice.
- Maintained strict adherence to HIPAA regulations, protecting patient confidentiality and safeguarding sensitive information.
- Supported healthcare providers by preparing examination rooms promptly before each appointment.
- Provided exceptional patient support, addressing concerns and facilitating seamless appointment scheduling.
Education
Bachelor of Science - Healthcare Administration
Oakland Community College
Auburn Hills, MISkills
- Enrollment forecasting
- Collaborative Problem-solving
- Compliance monitoring
- Professionalism and ethics
- Client assessment
- Cross-functional coordination
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members
- Achieved 100% budget by completing admissions with accuracy and efficiency.
Certification
- CNA Training - 2014
- Medical Assistant Training - 2016
Languages
English
Full Professional
Timeline
Centralized Intake Admissions Director
Mission Point Management Services
11.2024 - Current
Clinical Liaison
Trinity HealthCare Residence
01.2024 - 10.2024
Community Outreach Team Lead
Landmark Health
07.2022 - 01.2024
Admissions Coordinator
Select Speciality Hospital
01.2022 - 06.2022
Medical Assistant Team Leader
Corewell Health
02.2018 - 01.2022
Bachelor of Science - Healthcare Administration
Oakland Community College
Similar Profiles
Warren CrookWarren Crook
Regional Director of Clinical Operations at Mission Point Healthcare ServicesRegional Director of Clinical Operations at Mission Point Healthcare Services
Yolanda FarrYolanda Farr
Eastern Regional Clinical Consultant/Manager at Mission Point Healthcare Services/HypercareEastern Regional Clinical Consultant/Manager at Mission Point Healthcare Services/Hypercare
Sinethemba LangaSinethemba Langa
Sales and Marketing Coordinator at South Point Management ServicesSales and Marketing Coordinator at South Point Management Services
PAULINE KANIAPAULINE KANIA
Travel Nurse at University of Maryland Shore Medical Center at EastonTravel Nurse at University of Maryland Shore Medical Center at Easton
Gavin CoatesGavin Coates
Banquet Server at St Clair InnBanquet Server at St Clair Inn