RUDI MEGAN CHARLES
Webster,TX
Summary
Development professional with strong analytical skills and proven ability to drive project success. Adept at data analysis, process optimization, and strategic planning. Known for fostering collaboration and delivering impactful results in dynamic environments. Highly reliable, adaptable, and skilled in stakeholder communication and problem-solving.
Overview
17
17
years of professional experience
Work History
Management Development Analyst
PAPPAS CORPORATE OFFICE
12.2024 - Current
- Organize data, including financial, employment, and other operational reports
- Develop and propose solutions, alternative practices, and new procedures
- Monitor and track the impact of implemented changes to ensure they are working as intended
Event Booking Specialist
PAPPAS CORPORATE OFFICE
05.2024 - 12.2024
- Planning, coordinating, and executing private dining events for nine Pappasito’s locations
- Develop and maintain guest relationships via phone and email
Food Service Specialist
HOUSTON METHODIST HOSPITAL
03.2023 - 05.2024
- Ordering and receiving product while maintaining weekly budget goals
- Supervising and coaching staff on product quality and safety procedures
- Developing systems that improve customer/patients satisfaction
Manager
PAPPAS BURGER
10.2020 - 03.2023
- Organize and monitor the restaurant operation by scheduling shifts using skill levels
- Implement effective training of new employees and conduct follow up reviews
- Evaluate staff performance and prepare written evaluations; Give disciplinary/coaching forms when needed
- Resolve guest and employee complaints
- Ensure compliance with health regulation and safety procedures
- Assist junior managers daily by creating specific goals
- Conduct interviews and orientations
Account Manager
ACCELERATE LEARNING
12.2018 - 06.2019
- Suggestive sell science curriculum to territories in 6 different states
- Schedule weekly webinars with potential customers
Manager
PAPPAS BURGER
08.2017 - 12.2018
- Monitoring restaurant staff and coordinating their work
- Organizing and managing the entire operation of restaurant by scheduling shifts
- Implementing effective recruiting by attracting a diverse pool of skilled candidates
- Provide weekly foci for different departments that improve service in the restaurant
- Interview, hire and train new employees
- Evaluate staff performance and prepare written evaluations
- Resolve guest and employee complaints
- Develop junior managers daily by creating specific goals
Manager
PAPPAS- DOT COFFEE SHOP
01.2017 - 08.2017
- Develop front of the house operations that include suggestive selling and guest interactions
- Conduct all first interviews and schedule second interviews with the General Manager
- Create schedules for server, host and togo servers
- Lead group orientations weekly
- Develop training schedules for new hires and follow up with each individual’s progress
Manager
PAPPAS BURGER
08.2012 - 01.2017
- Create schedules that coincide with the level of business
- Provide weekly foci for different departments that improve service in the restaurant
- Evaluate staff performance and prepare written evaluations
- Resolve guest and employee complaints
Server/Bartender
PAPPAS BURGER
04.2008 - 08.2012
- Suggestive sell on specific items on the menu to increase sales
- Utilize buddy work system to ensure all guests were taken care of in a timely manner
Education
Bachelor of Arts - Liberal Studies
UNIVERSITY OF HOUSTON
Houston, TX12.2015
Associate of Arts - General Studies
SAN JACINTO COLLEGE-SOUTH
Houston, TX05.2012
Skills
- Staff Development
- Strong Verbal Communication
- Purchasing
- Inventory control and record keeping
- Staff scheduling
- Result-oriented
- Team Leadership
- Passion for customer satisfaction
Timeline
Management Development Analyst
PAPPAS CORPORATE OFFICE
12.2024 - Current
Event Booking Specialist
PAPPAS CORPORATE OFFICE
05.2024 - 12.2024
Food Service Specialist
HOUSTON METHODIST HOSPITAL
03.2023 - 05.2024
Manager
PAPPAS BURGER
10.2020 - 03.2023
Account Manager
ACCELERATE LEARNING
12.2018 - 06.2019
Manager
PAPPAS BURGER
08.2017 - 12.2018
Manager
PAPPAS- DOT COFFEE SHOP
01.2017 - 08.2017
Manager
PAPPAS BURGER
08.2012 - 01.2017
Server/Bartender
PAPPAS BURGER
04.2008 - 08.2012
Bachelor of Arts - Liberal Studies
UNIVERSITY OF HOUSTON
Associate of Arts - General Studies
SAN JACINTO COLLEGE-SOUTH
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