Megan Chase
Summary
Proven track record in enhancing safety and fostering rehabilitation at Maine Department of Corrections, demonstrating exceptional teamwork and problem-solving abilities. Skilled in documentation and critical thinking, I significantly contributed to positive outcomes in high-stress environments. Expert in safety procedures and customer service, I excel in roles requiring precision and empathy.
Overview
17
17
years of professional experience
Work History
Juvenile Program Worker
Maine Department Of Corrections
11.2020 - Current
- Enhanced teamwork among staff members by participating in regular training sessions, sharing knowledge, and supporting colleagues during challenging situations.
- Improved safety and security in the juvenile facility by consistently monitoring and supervising residents during daily activities.
- Developed rapport with residents while maintaining professional boundaries, fostering a respectful environment conducive to rehabilitation efforts.
- Contributed to a positive facility culture by recognizing and rewarding resident achievements, promoting personal responsibility, and encouraging open communication among staff members.
- Maintained detailed records of resident behavior and progress, providing regular reports to supervisory staff for review and analysis.
- Conducted thorough searches of resident living areas, ensuring compliance with facility rules and regulations.
- Maintained a secure environment for staff and residents through diligent observation, documentation, and intervention as needed.
- Managed emergency situations effectively, utilizing appropriate crisis management techniques to maintain order within the facility.
- Implemented daily routines that promoted structure and consistency for all residents within the juvenile correctional facility.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Completed incident reports when disorder or violence occurs.
- Transported juvenile inmates to and from medical facilities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Received and inspected mail, property and funds from visitors on behalf of designated residents.
- Restrained juvenile residents when disturbances required physical intervention.
- Administered drug tests to residents.
Patient Registration Specialist
St. Mary's Regional Medical Center
09.2015 - 11.2020
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Accurately inputted patient and insurance information into company's computer system using EPIC, Meditech, Recondo, Mhims, allscripts and centricity.
Laboratory Technician's Assistant
St. Mary's Regional Medical Center
02.2007 - 09.2015
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
- Planted cultures in the microbiology department for the Lab Tech's to read.
- Worked along side the pathologist in the histology department, processing surgical specimens sent for biopsy.
Education
No Degree - Criminal Justice
Southern New Hampshire University
Hooksett, NH01.2025
Skills
- Safety Procedures
- Documentation
- Recordkeeping
- Specimen Collection
- Microbiology Techniques
- Histology preparation
- Lab testing
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Juvenile Program Worker
Maine Department Of Corrections
11.2020 - Current
Patient Registration Specialist
St. Mary's Regional Medical Center
09.2015 - 11.2020
Laboratory Technician's Assistant
St. Mary's Regional Medical Center
02.2007 - 09.2015
No Degree - Criminal Justice
Southern New Hampshire University
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