Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Chegus

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Freelance Designer

Self Employed
05.2023 - Current
  • Manage multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Develop innovative design concepts for improved brand recognition and customer engagement.
  • Championed the adoption of new design software tools, improving productivity and capabilities.
  • Currently creating sketches and technical drawings to present design concepts to clients.

Manager - Industry Relations and Marketing

Cyber Armada
06.2022 - 05.2023
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Managed $300,000.00 marketing budget for Cyber Armada and worked closely with company board members on associations, events and the marketing plan.
  • Built and strengthened strategic relationships with vendors, advertising agencies and leading partners.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Created prospect rapport by approaching leads and cultivating strong business relationships through marketing efforts.
  • Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
  • Built professional relationships with distributors, customers and media staff by attending trade shows.
  • Coordinated and managed sponsorships and sponsorship activation.
  • Skilled at working independently and collaboratively in a team environment.
  • Left due to company shut down.

Sales Development Representative

SalesRoads
05.2021 - 05.2022
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Prospected leads, scheduled meetings for our client, and kept a 103% held rate to goal on my primary campaign.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 99%.
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
  • Received recognition for two quarters in a row for demonstrating company core values in my daily work routine.
  • Made the leaders board for hitting above goal at 146% for April 2022.

Territory Sales Representative

Millennium Beverage Wine Distribution
10.2017 - 08.2021
  • Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
  • Developed brand expansion initiatives, including sales, marketing, advertising campaigns, and P&L commitments. Used Survey Monkey, Mail Chimp, and the Adobe suite to create and send out and create content.
  • Tracked changing product lines to meet dynamic market demands effectively.
  • Managed over 80 accounts within Wilmington and the surrounding area. Tracked all incoming orders and scheduled delivery routes for the territory's clientele.
  • Tasted wine and beer daily with various bars, shops, and retail locations to increase sales and keep clients updated with the latest vintages and popular wine and beer.
  • Devised and deployed optimized sales management and revenue development strategies, boosting wine sales within my territory by 10% to 30% each month from the prior year's sales.
  • Increased revenue from preexisting accounts and rebuilt old relationships with inactive accounts. Fixed many negative relationships by providing excellent customer service. Prospected out to 10 to 20 new and old accounts per week face to face, introducing myself and sampling out products.
  • Documented time, calls, and results and submitted reports. Organized all contacts and clients into CRM systems to ensure organization and proper management of on-premise and off-premise accounts.
  • Increased facings in retail locations and wine shops from educational wine tastings to promotions distribution centers offered to wholesalers and developed excellent relationships with all store owners and managers.
  • Left due to the Pandemic taking a huge toll on my commissions. Could not maintain a livable wage. The owner did not want to enter retail or restaurant chains for further market growth opportunities.

Marketing Director

Savers Marketing
07.2015 - 09.2017
  • Targeted offline and online consumers by designing a multi-pronged and comprehensive marketing strategy. Worked with each prospective customer individually.
  • Created effective messaging using language, graphics, and marketing collateral.
  • Reviewed and edited blog posts to guarantee high content quality.
  • Developed partnerships with local businesses to secure third-party promotions and business relationships.
  • Correspond with insurance companies on behalf of insurance agents and Savers Marketing, resolving consumer and agent issues.
  • Cultivated and managed relationships with key clients, vendors, and community partners.
  • Managed project deadlines and monitored milestones through the completion stage.
  • Created and managed a database of information gathered from research. Using Survey Monkey, Constant Contact, and other email campaign software, collated information to interpret client data.
  • Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
  • Facilitated orientations and training to foster a positive team attitude for new insurance agents.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling while managing around 100 insurance agents.

Marketing Manager

Ultimate Promotions
10.2010 - 05.2015
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Coordinated and participated in promotional activities and trade shows.
  • Collaborated with developers, advertisers, and production managers to market products and services.
  • Preserved brand integrity by monitoring consistency and quality of marketing content.
  • Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.
  • Developed and implemented campaigns for email, online advertising, search engines, and direct mail.
  • Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
  • Contributed social media content to increase brand visibility and value and promote new products.
  • Increased market sales by 10 to 20% on a monthly basis, using face to face marketing, social media, and telemarketing for various campaigns.

Inbound Customer Service Representative

Metro Public Adjustment, Inc
07.2007 - 07.2010
  • Streamlined communication with customers by providing accurate information regarding products and services.
  • Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
  • Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.
  • Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
  • Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.
  • Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.

Education

Bachelor of Advertising -

The Art Institute of Pittsburgh
Pittsburgh, PA
03.2020

Associate of Arts - Marketing

Cape Fear Community College
Wilmington, NC
2018

Skills

  • Data Tracking
  • Sales Calls
  • Product Knowledge
  • Inside Sales
  • Management
  • Organization and Time Management
  • Customer Service
  • Excellent Work Ethic
  • Customer Relations Understanding
  • Marketing and Sales
  • Networking and Relationship Building
  • Call Center Experience
  • Complaint Handling
  • Problem Solving

Certification

  • Certified in Adobe Photoshop and Illustrator

Timeline

Freelance Designer

Self Employed
05.2023 - Current

Manager - Industry Relations and Marketing

Cyber Armada
06.2022 - 05.2023

Sales Development Representative

SalesRoads
05.2021 - 05.2022

Territory Sales Representative

Millennium Beverage Wine Distribution
10.2017 - 08.2021

Marketing Director

Savers Marketing
07.2015 - 09.2017

Marketing Manager

Ultimate Promotions
10.2010 - 05.2015

Inbound Customer Service Representative

Metro Public Adjustment, Inc
07.2007 - 07.2010

Bachelor of Advertising -

The Art Institute of Pittsburgh

Associate of Arts - Marketing

Cape Fear Community College

Similar Profiles

CREATE PROFILE
Megan Chegus