Megan Chesney
Tulsa
Summary
Motivated loss mitigation coordinator with 10 plus years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time.
Overview
12
12
years of professional experience
Work History
Sr. Impounds Coordinator
Capital One Auto Finance
Tulsa, OK
10.2025 - Current
- Managed vehicle recovery processes in compliance with legal regulations.
- Communicated with clients regarding account status and recovery timelines.
- Inspected vehicles for damage
- Inspected and evaluated collateral prior to repossession.
- Developed strategies to locate hard-to-find vehicles using advanced tracking tools.
- Researched public records such as titles, liens, registrations in order to verify ownership information.
- Negotiated payment arrangements with debtors when possible in an effort to avoid repossessions.
Sr. Escalations Manager
Capital One Auto Finance
07.2022 - 10.2025
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Communicated regularly with team
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Set and monitored SLAs and ABAs to meet and exceed department targets.
Customer Service Coordinator
Capital One
07.2019 - 01.2022
- Managed 80 inbound calls daily, ensuring timely resolution of customer inquiries.
- Delivered personalized service for high-spending credit card accounts, enhancing customer satisfaction.
Senior Risk Coordinator
Capital One
11.2014 - 07.2019
- Engaged with customers to identify needs and provide tailored service.
- Conducted risk assessments and implemented mitigation strategies for financial and regulatory risks.
- Managed project timelines and deliverables for strategic initiatives.
Education
Tulsa Communiity College
Tulsa, OKSkills
- Regulatory compliance
- Compliance adherence
- Data Analysis
- Microsoft Excel
- Problem-solving
- Team leadership
- Customer Relations
- Effective communication
- Conflict Resolution
Timeline
Sr. Impounds Coordinator
Capital One Auto Finance
10.2025 - Current
Sr. Escalations Manager
Capital One Auto Finance
07.2022 - 10.2025
Customer Service Coordinator
Capital One
07.2019 - 01.2022
Senior Risk Coordinator
Capital One
11.2014 - 07.2019
Tulsa Communiity College