Megan Churchill-Neal
High Point,NC
Summary
Reliable prior Store Manager with 8 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Atrium Health Wake Forest Baptist
High Point, NC
10.2022 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Sorted and distributed incoming mail daily.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Documented and managed patient information in computer system.
- Coordinated with patients and healthcare professionals to meet patient needs.
Store Manager
Subway Restaurants
08.2015 - 09.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Trained and mentored associates to teach daily tasks and procedures.
Education
High school diploma -
Middle College at GTCC Jamestown
05.2016
Some college ( No degree) - Early childhood education
Guildford Technical Community College
Skills
- Customer service
- Money reconciliation
- Organization
- Time management
- Team leading/ Management
- Reliable
- Team-oriented
- Appointment Scheduling
- Appointment confirmation
- HIPAA Compliance
- Insurance Verification
- Patient interviewing skills
- Payment Collection
- Documentation
- Patient callbacks
- Front Desk Operations
References
References available upon request.
Timeline
Patient Service Representative
Atrium Health Wake Forest Baptist
10.2022 - Current
Store Manager
Subway Restaurants
08.2015 - 09.2022
High school diploma -
Middle College at GTCC Jamestown
Some college ( No degree) - Early childhood education
Guildford Technical Community College