Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Megan Clampett

Kings Mountain,NC

Summary

I am very eager to find a job that I can call home and grow with the company since I have been working for a small business it has shown me so much and I want to find the one the suits me the best!

Overview

5
5
years of professional experience

Work History

Operations Manager

Fishers Tree Service
Shelby, NC
04.2024 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Planned and created a schedule of jobs for 25 employees each day.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated with other departments, including sales, marketing, finance, and human resources. To ensure efficient operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

Bank Teller

Bank OZK
Shelby, NC
06.2023 - 04.2024
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Liaised between bank branches regarding best practices and operations.

Server

Papa Docs Shore Club
Lake Wylie, SC
05.2019 - 06.2023
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Kings Mountain High School
Kings Mountain, NC
01-2017

Information Technology

Gaston College
Dallas, NC

Skills

  • Level handed with high pressure situations
  • I excel in customer service I enjoy people
  • Marketing is something I am passionate about I love seeing a business grow
  • Very Goal Oriented
  • Work flow planning
  • Problem-Solving
  • Schedule oversight
  • Operations Monitoring
  • Sales background

Affiliations

  • I love to Read I read at least one book a month
  • I garden and have flower beds that I tend to.
  • I enjoy going thrift shopping and reselling in my free time

Timeline

Operations Manager

Fishers Tree Service
04.2024 - Current

Bank Teller

Bank OZK
06.2023 - 04.2024

Server

Papa Docs Shore Club
05.2019 - 06.2023

High School Diploma -

Kings Mountain High School

Information Technology

Gaston College

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Megan Clampett