Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Megan Clark

Fallbrook,CA

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking, and moving merchandise. Knowledgeable about customer service standards and sales processes.

Overview

8
8
years of professional experience

Work History

Customer Service

No Fear, Inc.
01.2012 - 03.2012
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Maintained strong customer relations and effective customer service standards.
  • Anticipated guests' needs and delivered excellent customer service.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Entered Orders for customers
  • Worked with Warehouse to pack orders


Invoicing /International Accounts Specialist

Spy Optic, Inc.
02.2008 - 11.2011
  • Streamlined international account management by implementing efficient tracking systems and communication protocols.
  • Reduced client disputes with proactive account monitoring and timely resolution of discrepancies.
  • Collaborated with sales teams to develop customized solutions for key international clients, resulting in higher retention rates.
  • Improved revenue growth by identifying new business opportunities within existing accounts and expanding client base.
  • Optimized cash flow by ensuring timely collection of outstanding receivables from international clients.
  • Assisted Customer Service with account management
  • Assisted CEO with several projects

Accounts Receivable Clerk

Phoenix Footwear, Inc.
11.2007 - 11.2008
  • Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.

Front Counter Cashier

Chick's Sporting Goods
07.2004 - 10.2007
  • Improved customer satisfaction by providing efficient and accurate cash handling services.
  • Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
  • Streamlined checkout process for faster service with the implementation of effective time management strategies.
  • Assisted in inventory management tasks, resulting in better product availability for customers.
  • Assisted Loss Prevention team in store theft/cash fraud


Data Entry Clerk / Receptionist

Phoenix Footwear Group, Inc.
01.2004 - 06.2004
  • Answered phones and transferred to correct department
  • Received & prepared company packages
  • Invoice printing & mailing
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Support for Corporate Office Executives

Education

High School Diploma -

Carlsbad High School
Carlsbad, CA
06.2005

Skills

  • Active Listening
  • Multitasking Abilities
  • Telephone Etiquette
  • Positive Attitude
  • Computer Proficiency
  • Complaint Handling
  • Attention to Detail
  • Time Management
  • Team Collaboration
  • Written Communication

References

References available upon request.

Timeline

Customer Service

No Fear, Inc.
01.2012 - 03.2012

Invoicing /International Accounts Specialist

Spy Optic, Inc.
02.2008 - 11.2011

Accounts Receivable Clerk

Phoenix Footwear, Inc.
11.2007 - 11.2008

Front Counter Cashier

Chick's Sporting Goods
07.2004 - 10.2007

Data Entry Clerk / Receptionist

Phoenix Footwear Group, Inc.
01.2004 - 06.2004

High School Diploma -

Carlsbad High School

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Megan Clark