Summary
Overview
Work History
Education
Skills
Timeline
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Megan Clark

Tucson,AZ

Summary

Proven Office Manager with a track record of enhancing operational efficiency at AO Builders Llc. by leveraging exceptional organizational skills and a strong aptitude for office administration. Excelled in relationship building and customer service, significantly improving client satisfaction. Skilled in MS Office and adept at multitasking, consistently delivering results beyond expectations.

Overview

25
25
years of professional experience

Work History

Office Manager

AO Builders Llc.
01.2020 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Typed and proofread all proposals for delivery to clients.

Associate - Contractor Sales

The Home Depot Inc
05.2019 - 12.2022
  • Partnered with internal departments such as logistics and operations to ensure smooth delivery of products or services to customers.
  • Collaborated with team members to develop comprehensive project proposals for customers, resulting in increased sales.
  • Managed a portfolio of key accounts, ensuring consistent communication and high levels of satisfaction throughout the entire sales process.
  • Trained junior associates on company policies, procedures, products, and best practices for successful contractor interactions.
  • Enhanced client relationships by providing exceptional customer service and addressing specific needs in a timely manner.
  • Actively sought out opportunities for upselling or cross-selling additional products or services based on client needs analysis.
  • Developed customized solutions for clients by understanding their unique requirements and aligning them with suitable products or services.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Appliance Sales Specialist

The Home Depot Inc
05.2017 - 05.2019
  • Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
  • Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
  • Utilized AOS software to check item availability in store inventory.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Operated store equipment to promote safety and reduce injury.
  • Maintained product knowledge to assist and educate customers on options available.
  • Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Proactively sought opportunities for continuous learning and skill enhancement attending relevant training workshops and seminars.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.

Assistant Store Manager

The Home Depot
01.2014 - 05.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Department Supervisor

The Home Depot Inc
01.2009 - 01.2014
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 10-20 employees, delegated tasks and held each employee accountable for completing assignments.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed strong relationships with suppliers, negotiating favorable terms for purchases and ensuring timely delivery of products.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.

Installed Sales Expeditor

The Home Depot Inc
01.2007 - 01.2009
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
  • Evaluated vendor performance, identifying areas for improvement and recommending changes as necessary.
  • Collaborated with suppliers for timely delivery, minimizing production delays.

Flooring Sales Specialist

The Home Depot Inc
08.2006 - 01.2009
  • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
  • Drove team revenue totals by bringing in top sales numbers.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
  • Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Worked to meet or exceed special targets for credit card applications and specific product promotions.

Customer Service Representative

Citi Cards Call Center
01.2005 - 07.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Retention Specialist

America Online
01.2004 - 01.2005
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.

Financial Services Specialist

DM Federal Credit Union
08.2001 - 01.2005
  • Assisted clients in achieving their retirement goals through strategic planning and effective management of assets.
  • Established strong rapport with clients by consistently delivering exceptional service and demonstrating a deep understanding of their financial needs.
  • Maintained strict compliance with all regulatory requirements while navigating a constantly evolving financial landscape, ensuring continued operations without legal complications or penalties.
  • Maintained updated records of all financial transactions to support traceability.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.

Costume Shop Assistant

The Gaslight Theater
06.2000 - 09.2001
  • Assisted customers in selecting appropriate ensemble for events and holidays.
  • Assisted in the creation of visually stunning costumes through collaboration with designers on fabric selections, patterns, and construction techniques.
  • Promoted positive relationships among team members by providing excellent customer service to internal clients, such as actors and production staff members.
  • Supported seamless production processes by assisting with quick changes during live performances.
  • Cleaned shop and maintained apparel in wardrobe of fancy dress, theme, and popular character styles.
  • Contributed to a positive workplace culture by maintaining open lines of communication with colleagues and actively participating in team meetings or brainstorming sessions.
  • Organized and restocked shelves with variety of costumes and accessories.
  • Sewed and constructed theater costumes using sewing machine, upholstery equipment and hand tools.
  • Collaborated with hair and makeup departments to align looks with specific image plans during events.
  • Cleaned blush, foundation and other makeup stains off of fabric using club soda and gentle detergents.
  • Steamed and pressed garments prior to theater shows.

Banquet Cook

Doubletree By Hilton Hotel
08.1999 - 07.2000
  • Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
  • Practiced safe work habits to avoid possible injury to self or other employees.
  • Learned menu items produced by assigned station to achieve proper quantities.
  • Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently.
  • Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
  • Managed simultaneous preparation of multiple courses while maintaining impeccable timing and organization.
  • Collaborated with the banquet team to ensure timely delivery of meals, resulting in positive feedback from clients.
  • Maintained open communication with colleagues and supervisors to proactively address potential issues and ensure a successful event.
  • Enhanced guest satisfaction by preparing high-quality banquet dishes according to predetermined menus and recipes.
  • Maintained a clean and sanitary work environment in compliance with health department regulations, promoting food safety standards.
  • Continuously refined culinary skills through ongoing professional development, incorporating new techniques and trends into banquet offerings.
  • Assisted the executive chef with planning seasonal menus that showcased fresh ingredients and innovative flavor combinations.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Managed opening and closing shift kitchen tasks.

Education

High School Diploma -

Desert View High School
Tucson, AZ

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Clear oral/written communication
  • Scheduling and calendar management
  • Clerical Support
  • Relationship Building
  • Mail handling
  • MS Office

Timeline

Office Manager

AO Builders Llc.
01.2020 - Current

Associate - Contractor Sales

The Home Depot Inc
05.2019 - 12.2022

Appliance Sales Specialist

The Home Depot Inc
05.2017 - 05.2019

Assistant Store Manager

The Home Depot
01.2014 - 05.2017

Department Supervisor

The Home Depot Inc
01.2009 - 01.2014

Installed Sales Expeditor

The Home Depot Inc
01.2007 - 01.2009

Flooring Sales Specialist

The Home Depot Inc
08.2006 - 01.2009

Customer Service Representative

Citi Cards Call Center
01.2005 - 07.2006

Retention Specialist

America Online
01.2004 - 01.2005

Financial Services Specialist

DM Federal Credit Union
08.2001 - 01.2005

Costume Shop Assistant

The Gaslight Theater
06.2000 - 09.2001

Banquet Cook

Doubletree By Hilton Hotel
08.1999 - 07.2000

High School Diploma -

Desert View High School

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Megan Clark