Megan Clegg
San Antonio,TX
Summary
Detail-oriented operations expert with experience in managing daily tasks and training staff. Known for effective communication and problem-solving skills, dedicated to improving customer retention and operational success.
Overview
15
15
years of professional experience
Work History
Operations Specialist
Signature Companies
Golden Valley, Minnesota
03.2025 - Current
- Managed daily operational tasks to ensure company efficiency and productivity.
- Collaborated with team members to resolve operational challenges and enhance productivity.
- Trained new staff on operational procedures and company policies for consistency.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
Customer Service Specialist
EXL Service
Salt Lake City, Utah
10.2022 - 03.2025
- Managed customer accounts and updated records in CRM systems efficiently.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Conducted follow-up calls to ensure ongoing customer satisfaction and support.
- Maintained a high level of professionalism while interacting with customers via phone or email.
High Value Reviewer
EXL Service
Salt Lake City, Utah
05.2021 - 09.2022
- Reviewed documents for accuracy and compliance with company standards.
- Collaborated with teams to streamline review processes and enhance efficiency.
- Conducted training sessions for new reviewers on best practices and guidelines.
- Coordinated communication between departments to resolve discrepancies promptly.
Supervisor
Jumpstreet Indoor Trampoline Park
Cedar Park, Texas
07.2011 - 12.2014
- Managed daily operations, including staff scheduling and assignments to ensure smooth workflow.
- Guided subordinates on job duties and responsibilities to enhance team effectiveness.
- Enforced safety standards during trampoline activities by supervising team members.
- Resolved customer inquiries and issues promptly and effectively.
Education
High School Diploma -
Cedar Park High School
Cedar Park, TX05-2011
Skills
- Operational efficiency
- Process improvement
- CRM management
- Customer retention
- Dispute resolution
- Employee training
- Team collaboration
- Problem solving
- Effective communication
- Detail-oriented
- Experience in leadership
- Interpersonal communication
Timeline
Operations Specialist
Signature Companies
03.2025 - Current
Customer Service Specialist
EXL Service
10.2022 - 03.2025
High Value Reviewer
EXL Service
05.2021 - 09.2022
Supervisor
Jumpstreet Indoor Trampoline Park
07.2011 - 12.2014
High School Diploma -
Cedar Park High School