Megan Clewis
Ocala,FL
Summary
I am a motivated server with an engaging personality and flexible approach. I am always upbeat, friendly and anticipate customer needs to facilitate an enjoyable dining experience. I am also skilled in order management, payment processing and upselling. I am great at staying current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. I pride myself on healthy communication skills and am able to use them to effectively solve any complaints. I maintain a contagious good mood and provide a good morale boost to any crew I have been a part of.
Overview
11
11
years of professional experience
Work History
Server
Deer Creek Fire And Stone
05.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Janitorial Cleaner
Penfield Sport And Fitness
04.2019 - 11.2019
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
Server
Sofia's Diner
09.2018 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Carrabba' Italia Grill
03.2017 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Stuart Grill And Ale
09.2017 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Sneaki Tiki
11.2016 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Retail Cashier
Earthtones
04.2015 - 02.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Gift Shop Clerk
Terra Fermata Tiki Bar
07.2014 - 08.2015
- Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Provided support during special events or promotions, contributing to increased sales and foot traffic in the store.
- Assisted with visual merchandising and store displays to attract customers and promote gift shop items.
- Participated in staff meetings to share ideas on improving store operations, boosting revenue, and enhancing customer service efforts.
- Assisted management in training new hires by sharing best practices for efficient daily operations within the store environment.
Administrative Assistant
Loves Travel Stop
04.2013 - 12.2014
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Diesel Cashier
Loves Travel Stop
10.2012 - 12.2014
- Handled high-pressure situations during peak hours with patience and professionalism to maintain a smooth flow of service.
- Assisted in training new employees on store procedures and best practices for delivering outstanding customer service experiences.
- Participated in inventory management, ensuring availability of products and minimizing stock discrepancies.
- Provided excellent customer service by addressing concerns, resolving issues, and exceeding expectations during every interaction.
- Collaborated with team members to maintain adequate inventory levels on shelves and in storage areas.
- Improved customer satisfaction by providing efficient and accurate transactions at the diesel fueling station.
Education
High School Diploma -
Odyssey Academy
Rochester, NY06.2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Menu Memorization
- High-volume dining
- Quality Control
- Performance Improvement
- Suggestive Selling
- Food and beverage pairings
Timeline
Server
Deer Creek Fire And Stone
05.2022 - 03.2024
Janitorial Cleaner
Penfield Sport And Fitness
04.2019 - 11.2019
Server
Sofia's Diner
09.2018 - 03.2019
Server
Stuart Grill And Ale
09.2017 - 02.2018
Server
Carrabba' Italia Grill
03.2017 - 04.2018
Server
Sneaki Tiki
11.2016 - 08.2017
Retail Cashier
Earthtones
04.2015 - 02.2016
Gift Shop Clerk
Terra Fermata Tiki Bar
07.2014 - 08.2015
Administrative Assistant
Loves Travel Stop
04.2013 - 12.2014
Diesel Cashier
Loves Travel Stop
10.2012 - 12.2014
High School Diploma -
Odyssey Academy
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